Full-Time Technical Support Agent for A Welding and Pressure Design company

F762

Is This YOU? Then We Want to Meet You!

• At least 1 year and above years of experience
• Omnichannel agent that can support live chat, email, SMS, and Social Media.
• Base language is English, proficient in both verbal and written communications
• Agents are available as well for administrative tasks
• Agent profile: Voice only. Will be required to meet with clients via video meetings to troubleshoot issues
• Uses Salesforce and RingCentral for CRM needs.
• Important: Entra ID experience and a basic understanding of SQL scripts.
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• A welding and pressure design company. Works on oil refineries and tanks to make sure these vessels are up to code and offers software to engineers on site.
• Receives around 280-300 inquiries a month.
  
  

Tech Checklist – Gotta Have It!

• Software/platforms required: Microsoft Azure, Salesforce, RingCentral, Slack, Zoom, Google Video Meeting
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

HOOP: 5 am-7 pm CST

Kindly be reminded that the training duration is 8 hours.