Director of Operations

Job Summary

The director of operations oversees all adult instruction and child literacy programs. The

director of operations works closely with the chief executive officer to ensure program quality,

monitor data collection, manage program budgets, and maintain community contacts.

Director of Operations 1/5Essential Duties and Responsibilities

To perform this job successfully, the director of operations must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or abilities required. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• Direct implementation of adult instruction programs and child literacy programs
• Support chief executive officer (CEO) with organizational development and grant writing/reporting
• Assure program compliance with National Reporting System data requirements as well as requirements for various funding sources
• Collaborate with stakeholders to develop programming on multiple adult education, childhood literacy, and workforce development initiatives Interpret and analyze outcomes and key performance indicators of adult education at local, regional, and state levels
• Provide oversight and guidance on day-to-day operations to ensure efficiency, productivity, and mission success
• Manage budgets for grant-funded programs
• Attend board and staff meetings
• Directly supervise program and administrative staff
• Interview, hire, and train employees
• Plan, assign, and direct work
• Appraise performance; conduct annual staff performance evaluations to ensure compliance with company policies and establish goals for employee development
• Approve payroll and time-off requests
• Approve and code operational expenses
• Address complaints and resolve problems
• Conduct staff and program trainings and meetings
• Prepare bi-monthly operations report and present information at board meetings
• Oversee facilities and ensure their suitability and fitness for service
• Keep abreast of current trends and local and national news related to adult and childhood literacy
• Participate in board committees, task forces, and events
• Support the TLA board and staff on ancillary tasks and projects and other duties as assigned
• Coordinate purchasing and distribution of educational materials
• Pass and maintain the GED Chief Examiner certification and oversee the high school equivalency testing program

Who We Are

Founded in 1972, The Literacy Alliance (TLA) is a not-for-profit organization based in Fort

Wayne, Indiana, that empowers adults through free literacy and education programs—such as

high school equivalency (HSE) preparation (Project Graduate), adult basic literacy (Project

Build), and English language learning (Project Connect) —while also tutoring young readers

(Project Reads).

Mission Statement

Literacy changes lives. Our mission is to empower people and strengthen community through

education.

Values Statement

We put learners at the center of everything we do, guided by respect, trust, and belief in the

power of opportunity. Every choice we make opens new pathways to literacy, education, and a

brighter future.

Vision Statement

Our future is one where The Literacy Alliance drives generational change through education,

serving as a catalyst for transformation across the region.

Culture Statement

At The Literacy Alliance, each program, decision, and interaction is guided by the needs and

goals of the students we serve. We believe literacy is the foundation for lasting change — not

just for individuals, but for families and entire communities.

Our culture is built on compassion, empowerment, and a belief in every learner’s potential. We

foster respect, belonging, and high expectations.

We honor the diverse stories our students bring and champion their journeys toward personal

growth, career readiness, and lifelong learning. Literacy changes lives. Together we are building

a stronger future, one student at a time.

EOE Statement

As an equal opportunity employer, The Literacy Alliance encourages applications from all

individuals regardless of age, gender, race, ethnicity, sexual orientation, marital status, or

physical ability, and evaluates all candidates on a merit basis.

To see the full job description, visit https://literacyalliance.org/jobs/

To apply, email the following items to [email protected]:

• Cover letter
• Resume
• Answers to the following questions. Please keep your responses to each question 300 words or less.

1. What do you know about/what excites you about The Literacy Alliance’s mission?
2. What experience or qualities do you feel make you a uniquely qualified match for this position?
3. Describe a time when you were responsible for multiple projects at once. How did you organize the tasks and make sure everything got done?
4. Describe a time when you saw a problem at work and created a solution for it.