End User Technical Support Analyst

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Donation matching
• Flexible schedule
  
  
  

Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are currently seeking a End User Technical Support Analyst to join our team. Learn more about us at https://www.akiva.com.

Position Title: End User Technical Support Analyst

Location: Baton Rouge, Louisiana

Security Clearance Required: None.

Position Description:

• Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
• Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
• Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.
• Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support
  
  
  

Required Skills:

• Experience installing new computer hardware, software and peripherals
• Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
  
  
  

Desired Skills:

• 4+ years in onsite end user hardware and software technical support
• Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
  
  
  

Akiva Technologies is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people within a qualified candidate pool. Akiva Technologies is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).