Assistant - IT

Baker Group

Date: 6 hours ago
City: Ankeny, Iowa
Contract type: Full time
PURPOSE

The Administrative Assistant – I.T. will serve as a strong administrative resource for the Information Technology department.

Essential Functions And Responsibilities

 The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

  • Serve as department receptionist and as a “go to” resource for internal and external stakeholders regarding I.T. related inquiries
  • Provide administrative support to the Information Technology department including, but not limited to managing calendars, meeting coordination, making travel arrangements and reconciling credit card statements
  • Monitor and assign incoming requests in the I.T. ticketing system in a timely manner
  • Answer and route hotline assistance calls
  • Reset user passwords and resolve common user issues; escalate elevated issues to the appropriate team member
  • Create communications for distribution
  • Maintain external third-party contracts
  • Coordinate and run department L10 meetings in Traction
  • Maintain inventory system and check out equipment as needed
  • Track compliance of assigned security training

Minimum Education And Experience Required To Perform Essential Functions

  • Two-year degree and two years of relevant administrative support experience
  • Experience in an I.T. setting preferred

Mental And Physical Competencies Required To Perform Essential Functions

  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Strong Microsoft Office knowledge
  • Ability to maintain confidentiality
  • Demonstrated ability to interact with employees at all levels of the organization
  • Strong organization, prioritization and adaptability skills
  • Ability to work independently and within a team environment

ENVIRONMENTAL ADAPTABILITY

At any given time, may be exposed to:

EQUIPMENT/TOOLS

  • Laptop Computer  Phone system
  • Company provided cell phone

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
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