Strategic Operations Manager (74553)

Description

The Strategic Operations Manager is both an analytical and strategic professional who thrives in dynamic environments and excels at solving complex problems. The ideal candidate is a confident communicator with strong business acumen, capable of navigating ambiguity and driving change. With a proven ability to lead initiatives independently, they bring resourcefulness, initiative, and a hands-on approach to project management.

This individual demonstrates expertise in developing and implementing standard operating procedures and process improvements, while leveraging data to inform strategic decisions. Prior leadership experience, along with a track record of managing and developing high-performing teams, is essential.

Key Responsibilities

Operational Strategy & Execution

• Identify gaps in processes and design sustainable, scalable solutions
• Lead cross-functional initiatives to streamline workflows and optimize performance
• Translate complex problems into clear, actionable plans

• Team Leadership
• o Manage and mentor a team, ensuring alignment with departmental goals
• o Foster a culture of accountability, curiosity, and continuous improvement
• o Provide guidance and help your team rise to the occasion
• Process Development & Implementation
• o Draft and roll out SOPs, playbooks, and documentation to support operational excellence
• o Drive adoption through training, monitoring, and iterative feedback
• Data-Driven Decision Making
• o Analyze operational data to surface trends, inefficiencies, and opportunities
• o Build clear reports and presentations to support strategic recommendations
• Maintain a bias toward action, backed by data
  

Qualifications

Preferred Qualifications

• 4+ years of experience in operations, strategy, or program management
• Experience in a high-growth, fast-paced environment
• Proficiency with tools such as Excel, Salesforce, and data dashboards
• Strong understanding of workforce management, process design, or service delivery models and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!
  
  

Education and Experience:

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.
  
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
• Time flexibility depending on the needs of the company.
  
  

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.