VP, Digital Banking Experience & Innovation

Space Coast Credit Union (SCCU), the largest state charted credit union in Florida, is looking for an VP, Digital Banking Experience & Innovation to join our ONESCCU team at our Baytree Headquarters or Miramar Operations Center! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits

• ONESCCU annual bonus available!
• Hybrid Work Schedule with 2 days in office required
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program after 1 year of service
  
  
  

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts
  
  
  

Position Summary

The VP, Digital Banking Experience & Innovation oversees, directs, and executes company strategy for the strategic design, development, and optimization of the Credit Union’s online banking platform and mobile application. This position provides the leadership, management, and vision necessary to deliver an innovative, intuitive, secure, and member-centric digital banking experience that drives member engagement, growth, retention, and operational efficiency.

VP, Digital Banking Experience & Innovation Duties And Responsibilities

• Develops and implements the strategic direction for all aspects of digital banking, including online banking, mobile applications, and emerging digital channels in alignment with organizational strategy and objectives.
• Leads cross-functional initiatives to enhance digital product offerings, user interface design (UI), user experience (UX), functionality, and performance of the Credit Union’s digital platforms.
• Oversees the full lifecycle of digital product development from concept to launch, ensuring seamless integration with core systems, third-party services, and cybersecurity requirements.
• Ensures compliance with laws, regulations, cybersecurity standards, privacy laws, and internal policies governing digital banking platforms.
• Analyzes member feedback, market research, usage analytics, and competitive trends to continuously refine and optimize the Credit Union’s digital banking capabilities.
• Develops a product lifecycle and roadmap for digital platform enhancements, including adoption of new technologies such as biometrics, AI-driven personalization, voice banking, and payment innovation.
• Collaborates closely with Information Technology, Marketing, Risk, Operations, and Lending to align digital initiatives with enterprise priorities and ensure operational excellence.
• Develops digital adoption strategies and campaigns to promote utilization among members and enhance member satisfaction.
• Leads vendor selection, contract negotiation, and management for digital banking platforms, third-party applications, and technology providers.
• Ensures ongoing monitoring, performance analysis, and reporting for digital platforms to identify improvement opportunities and ensure service level excellence.
  
  
  

VP, Digital Banking Experience & Innovation Minimum Qualifications

• Ten (10) years of leadership experience required in digital banking, digital product management, fintech, or equivalent fields in a financial institution or technology company.
• Bachelor’s degree or equivalent experience required in business administration, digital product management, information technology, user experience design, or related fields. Master’s degree preferred.
• Proven experience designing and launching member-facing digital platforms and driving digital transformation initiatives.
• Experience implementing digital solutions compliant with cybersecurity standards, NCUA, CFPB, and privacy regulations.