Guest Service Agent (PT)

Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Service Agent (PT)

This position is located at the Embassy Suites in Arcadia, CA

Purpose for the Position:

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

Essential Responsibilities:

• Greets guests with a warm and welcoming attitude, always providing outstanding customer service.
• Issues room key and escort instructions to Bell Person or directly to guest as appropriate.
• Date-stamps, sorts, and racks incoming mail and messages.
• Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
• Transmits and receives messages using equipment such as telephone, fax, and switchboard.
• May receive and process advance registration payments.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
• Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
• Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment, and makes change for guests.
• May make, confirm, and cancel reservations for guests.
• May post charges such as room, food, liquor, or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or champagne for special guests.
• Follow hotel policies and procedures, including security and safety protocols.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
• Required to be always in uniform when working on the property, including wearing a name identification badge.
• All other duties as assigned by a manager or supervisor
  
  

Skills and Abilities:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Change activity frequently and cope with interruptions.
  
  

Physical Demands: Light work. Exerting up to 20 pounds of force occasionally. Requires walking or standing to a significant degree.

Requirements:

• High School completion or an equivalent level of education and experiences.
• Previous experience in the hospitality industry, preferred.
  
  

Attendance:

Consistent and reliable attendance, in accordance with the standards set by Windsor Hospitality, is essential for successful performance in this role. Excessive absenteeism or tardiness may result in disciplinary action, up to and including termination of employment. Upon hire, all employees are expected to fully comply with the policies and procedures of Windsor Hospitality, and any violations may also result in disciplinary action, up to and including termination.

Featured Benefits

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• 401(k) & Roth 401(k) Plans Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) Confidential support services for personal and professional well-being.
• Career Growth Opportunities We promote from within and invest in your long-term success.
• Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts
  
  

Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.

• Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program
  
  

Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.