Technical Services Analyst

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

IT solutions company located in the Western New York area (Buffalo), specializing in providing high-end information technology to clients across WNY and multiple states, is currently expanding and looking to fill a Technical Services Analyst position. Candidate must meet the qualifications below and be professional, customer-focused, self-driven, and team-oriented. Salary is contingent on experience and competency.

ONLY candidates local to Western New York will be considered.

Job Functions & Responsibilities:

• Demonstrates competency in job-related skills suitable to customer needs and departmental services, providing excellent customer support.
• Provides end-user support for a variety of technical issues via helpdesk, on-site, and remote support.
• Identifies, researches, and resolves technical problems, including troubleshooting analysis for servers, workstations, and associated systems.
• Installs, configures, and maintains hardware, systems, and software with networking knowledge (Switches, Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS).
• Monitors system performance, performs performance tuning and handles break/fix tasks.
• Implements software and network security measures; manages user accounts, permissions, email, antivirus, and anti-spam.
• Responds promptly to support requests via phone, email, or in-person, documenting and tracking each case to ensure timely resolution.
• Utilizes equipment and tools to ensure a safe and effective working environment, adhering to departmental policies, procedures, and guidelines.
  
  
  

Skills & Requirements:

• Proficient with Active Directory, Windows 10/11, Windows Imaging, and hardware deployment.
• Basic understanding of desktop and intermediate server administration.
• Strong analytical capabilities, professional office skills, and conscientious reporting of issues and resolutions for future reference.
• Customer-focused, performance-driven, detail-oriented, and demonstrates a high aptitude for technology.
• Works effectively in a team environment, learning and adapting quickly to new challenges.
• Ability to manage workflow, daily timesheets, and scheduling effectively.
• An Associates Degree in Computer Science is preferred but not required.
• Minimum of 3-5 years of experience in a Technical Services Analyst role or equivalent experience in Information Technology.
  
  
  

Equipment: Utilizes and operates equipment and mechanical devices which provide for a

functional, effective, and safe environment.

Experience:

• IT support: 3-5 years (Required)
  
  
  

Education:

• Associates Degree (Preferred)
  
  
  

Compensation package:

• Holiday pay
• Overtime pay
  
  
  

Schedule:

• 8 hour shift
• 8am-5pm shift
• Monday to Friday
• On-Call rotation
  
  
  

License/Certification:

• Driver's License (Required)
  
  
  

Work Location:

• Buffalo, NY 14221
  
  
  

Ability to commute:

• Buffalo, NY 14221
  
  
  

Job Type:

• Full-time
  
  
  

*Local-short-distance travel

• A reliable automobile is a must. Expenses reimbursed.