Full Time Member Service Telephone Representative
Texell Credit Union
Date: 10 hours ago
City: Temple, Texas
Salary:
$15
-
$18
per hour
Contract type: Full time
Job Details
Job Location
Temple Headquarters - Temple, TX
Position Type
Full Time
Job Category
Banking
Description
Texell Credit Union, named one of the BEST credit unions to work for in the nation by 'American Banker,' is seeking a Full Time Member Service Telephone Representative onsite in our Call Center at our Temple, TX headquarters location.
As a Member Service Telephone Representative, You Will
Job Location
Temple Headquarters - Temple, TX
Position Type
Full Time
Job Category
Banking
Description
Texell Credit Union, named one of the BEST credit unions to work for in the nation by 'American Banker,' is seeking a Full Time Member Service Telephone Representative onsite in our Call Center at our Temple, TX headquarters location.
As a Member Service Telephone Representative, You Will
- Thrive in a never dull, fast-paced environment, answering 12+ calls per hour.
- Strive for one-call resolution while responding to member inquiries. Be empowered to identify problems and troubleshoot member concerns.
- Process transactions accurately and efficiently, take notes while on the call, complete research requests, and resolve discrepancies.
- Educate our members on Texell's products and services. It is our responsibility to inform our members on all the great things Texell has to offer! In doing so, you could earn monthly incentives!
- Receive unlimited support, be it while you’re on the phone assisting a member or looking to develop your professional skills and move up at Texell!
- Have an opportunity to earn uncapped monthly incentives! Base pay is $15/hour but most of our MSTR's average more than $18/hour after referral and adherence incentives!
- Can work in office at our Temple Headquarters.
- Must have open availability to work throughout the week and every other Sat.
- Has previous call center experience. Being on the phone for 8 hours a day is very different from working a retail job!
- Thrives in a fast-paced environment. There are lots of moving parts, and we need someone who can juggle multiple tasks at once as efficiently and accurately as possible.
- Enjoys eating. Our Contact Center team has potluck parties like it's 1999!
- Texell values our employees, our members, and our community.
- Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your 1st day with the credit union, and any unused time may be rolled over into the next year.
- Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell "Oscars"), Employee Family Day, Back to School Supplies for your Kids, and more!
- We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.
- Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.
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