Support Engineer

N3XT

Date: 10 hours ago
City: Cheyenne, Wyoming
Salary: $50,000 - $75,000 per year
Contract type: Full time
Liberating Money

Support Engineer

Responsibilities

  • Serve as a primary contact, in person, phone or e-mail for all desktop, laptop, and application support for in off and remote end-users.
  • Provides independent intermediate and advanced support for user issues with software, hardware, mobile devices, and other technologies.
  • Serve as a technical liaison between various SaaS vendor technical support teams and internal users.
  • Track, monitor and maintain adherence to ITIL/ITSM service level standards of assigned service requests and tickets.
  • Enforce Corporate IT device security standards, ensuring desktops/laptops are updated with patches and firmware.
  • Promote cybersecurity awareness and phish testing among internal users.
  • Maintain critical IT SOPs and user-facing documentation, including system monitoring, inventories, logs, and general IT reporting, within assigned timeframes.
  • Participate in the user feedback loop, communicate SaaS vendor/product updates, and support general Corporate IT change initiatives.
  • Willingness to provide off-hours and weekend support for general IT issues, patching, and upgrades.
  • Eager to learn and expand IT knowledge and a genuine desire to help people and solve their problems.
  • Maintain a positive and professional demeanor while providing exceptional service.

Required Experience

  • Minimum 5 years of experience in a technical support role.
  • Advanced proficiency supporting Apple MacOS devices and managing them via MDM solutions (e.g., Jamf, Kandji, Mosyle, etc.).
  • Strong experience with Google Workspace (formerly G Suite) and productivity suites.
  • Understanding of networking concepts for troubleshooting connection issues.
  • Demonstrated experience working within ITIL/ITSM frameworks to support and enhance IT service management processes.
  • Efficiently triage, prioritize, and manage multiple issues.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and multitasking abilities; able to thrive in a fast-paced environment.
  • Strong work ethic and a self-motivated attitude.

Preferred Experience

  • Experience working in financial services or other highly regulated industries.
  • Familiarity with security best practices and compliance frameworks (e.g., SOC2, ISO 27001).
  • IT certifications (e.g., Apple Certified Support Professional, Google Workspace Administrator, CompTIA A+).
  • Previously worked with automation/ETL platforms such as Rewst, n8n or PowerAutomate.
  • Experience supporting ERP solutions such as Sage Intacct.
  • Experience supporting Microsoft Windows and Office products.
  • Ability to provide on-call support (if applicable).

The Pay Range For This Role Is

50,000 - 75,000 USD per year(Hybrid (Cheyenne, Wyoming, US))
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