Team Lead, Client Experience Team, Client Service Center
Louis Vuitton
Date: 16 hours ago
City: Irving, Texas
Contract type: Full time
About The Job
Since 1854, Louis Vuitton has been synonymous with luxury fashion and a culture of creativity. We're looking for an exceptional individual to join us as a Team Lead at our Client Service Center, contributing to elevating the client experience across North America and Canada.
As a Team Lead, you'll play a pivotal role in optimizing Client Service performance, working alongside the Team Manager. Your mission will be to achieve qualitative and quantitative service level goals that support our business's continued success. You will foster the achievement of Client Advisor critical metrics and assist in coaching, motivating, developing, and training the team for the successful execution of daily operations.
Job responsibilities
We seek a proactive and dynamic individual who embodies leadership and a passion for excellence in client service. The ideal candidate will have at least 3 years of experience in roles where they have exercised their leadership abilities, preferably within the retail sector. Excellent verbal and written communication skills are vital for connecting with clients and guiding team members effectively.
A solution-oriented approach is essential, requiring creativity in resolving issues. The ability to work autonomously is crucial in our high-volume, multi-tasking environment, making quick decisions independently with minimal direction. Adaptability in handling ambiguous situations and reacting swiftly to the evolving dynamics of a call center environment is key.
Other Requirements:
At Louis Vuitton, we celebrate uniqueness and strive towards professional equality for all employees. Our ideal candidate will share this vision and be eager to contribute their distinct strengths to our vibrant team.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
Reference LVM28364
Since 1854, Louis Vuitton has been synonymous with luxury fashion and a culture of creativity. We're looking for an exceptional individual to join us as a Team Lead at our Client Service Center, contributing to elevating the client experience across North America and Canada.
As a Team Lead, you'll play a pivotal role in optimizing Client Service performance, working alongside the Team Manager. Your mission will be to achieve qualitative and quantitative service level goals that support our business's continued success. You will foster the achievement of Client Advisor critical metrics and assist in coaching, motivating, developing, and training the team for the successful execution of daily operations.
Job responsibilities
- Supervise day-to-day activities of Client Advisors handling customer contacts via phone calls, emails, chat & social media.
- Ensure business opportunities are enhanced, and complex client situations are resolved while maintaining Louis Vuitton Promise standards.
- Create an environment that supports open communication with Client Advisors and provides backup coverage for communication channels as needed.
- Encourage your team through consistent coaching and training to drive business results while fostering team spirit and collaboration within the team.
- Establish rapport, ensuring strong follow-up skills that contribute positively to peer relationships and provide valuable input.
We seek a proactive and dynamic individual who embodies leadership and a passion for excellence in client service. The ideal candidate will have at least 3 years of experience in roles where they have exercised their leadership abilities, preferably within the retail sector. Excellent verbal and written communication skills are vital for connecting with clients and guiding team members effectively.
A solution-oriented approach is essential, requiring creativity in resolving issues. The ability to work autonomously is crucial in our high-volume, multi-tasking environment, making quick decisions independently with minimal direction. Adaptability in handling ambiguous situations and reacting swiftly to the evolving dynamics of a call center environment is key.
Other Requirements:
- This role requires the ability to work onsite at our Legacy 1854 location in Irving, TX.
- Flexibility regarding work hours is vital, with availability during weekends, evenings, and holidays.
At Louis Vuitton, we celebrate uniqueness and strive towards professional equality for all employees. Our ideal candidate will share this vision and be eager to contribute their distinct strengths to our vibrant team.
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
Reference LVM28364
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