Director of Clinical Operations

Job Type

Full-time

Description

The Director of Clinical Operations provides executive leadership, strategic direction, and operational oversight for HealthyU clinics in California. This role ensures clinical excellence, operational efficiency, financial sustainability, and a superior patient experience by collaborating with executive leadership, medical directors, and operational teams.

Supervisory Responsibilities

Directly oversees senior managers and directors in the following departments:

• Contact Center
• Facilities and Procurement
• Clinic Operations (California)
• Surgical Support and Coordination
  
  

Key Duties And Responsibilities

• Develops and executes long-term strategies that align clinical operations with the organization’s mission and growth objectives.
• Oversees multi-site operations, ensuring scalability and efficiency.
• Partners with the other Clinical Operations leader, Senior Leadership, and Medical Directors to shape organizational strategy, clinical service models, and performance improvement initiatives.
• Represents clinical operations in executive leadership meetings and strategic planning sessions.
• Establishes and enforces performance metrics, operational workflows, and policies across all clinical locations.
• Drives efficiency in clinic scheduling, patient flow, and care coordination through standardized practices.
• Oversees clinic budgets, financial planning, and operational forecasts.
• Ensures cost-effective resource allocation while maintaining high-quality patient care standards.
• Collaborates with Finance on revenue cycle processes, including payment collections and reimbursement procedures.
• Leads regulatory compliance efforts and quality assurance initiatives.
• Oversees audits and compliance reviews, ensuring adherence to state and federal healthcare regulations.
• Provides visionary leadership, mentorship, and performance coaching to senior managers and clinical staff.
• Promotes a culture of accountability, inclusivity, and continuous professional development.
• Champions a patient-first culture by developing and monitoring patient satisfaction initiatives.
• Addresses patient concerns and ensures service excellence through innovative care delivery models.
• Leverages data analytics to monitor clinical performance, optimize care delivery, and support evidence-based management decisions.
• Develops and oversees emergency preparedness protocols, ensuring readiness for natural disasters, pandemics, and other emergencies.
• Builds strategic partnerships with community organizations, healthcare providers, and industry stakeholders to expand the organization’s reach and influence.
  
  

Requirements

Minimum of 10 years of senior leadership experience in healthcare operations, with a proven track record of managing multi-site clinics or healthcare facilities. Healthcare Administration, Business Administration, or a related field (Master’s preferred).

Required Skills/Abilities

Executive-level leadership, communication, and interpersonal skills. Proven experience with multi-site healthcare operations management. Strong financial acumen and budget management experience. Expertise in healthcare regulations and compliance standards (California-specific knowledge preferred). Data-driven decision-making skills with proficiency in Microsoft Office Suite and healthcare management systems. Exceptional organizational, analytical, and problem-solving capabilities.