On-Site Fulfillment Specialist - Mesa, AZ

Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Fulfillment Specialist will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

• This position is located on-site in Mesa, AZ!
  
  

Job Summary:

As a key member of the Fulfillment Team, the Fulfillment Specialist is responsible for meeting the operational needs of Fulfillment. With the support and guidance from the Fulfillment Manager of Operations, the Fulfillment Specialist is responsible for the daily Fulfillment operations including but not limited to printers, CD burning, packaging, and shipping of medical records or other mail.

Essential Functions:

• Completion of rush/shred requests
• Contribute to the ongoing enhancement of the internal process improvement initiatives
• Ability to run printers and inserters
• Packaging of all mail, including International Mail utilizing shipping software
• Burning of Medical Records to CD/DVD
• Monitor print/mailroom supply inventory to ensure a continuous workflow
• Identify, report, and escalate any equipment and server malfunctions
• QC All types of Records Print and Electronic as needed
• CRIS Certified
• Other duties assigned by the Manager based on business needs
  
  

Qualifications:

• Competent PC skills and proficiency in MS Office
• Excellent verbal and written communication
• Minimum 1yr experience in Medical Records QC
• Minimum 1yr experience in Shipping and Packaging
• Availability to work the evening shift as needed
  
  

Physical Requirements:

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items
• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor
• Speaking and hearing ability sufficient to effectively communicate
• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks
  
  

Information Governance Accountabilities:

• A high-level understanding of the organization’s information governance program and role-specific accountabilities
• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
• Participation in education as required for corporate compliance and role-specific functions and tasks
  
  

HIPAA/Compliance:

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report unethical, fraudulent or unlawful behavior or activity
• Maintain current and yearly HIPAA certification
  
  

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.