VP of Operations
Unison
Date: 16 hours ago
City: Omaha, Nebraska
Contract type: Full time
About the role:
The VP of Operations reports directly to Unison’s President. With authority stretching over all our operational teams. The VP of Operations responsibilities include meeting and exceeding origination goals and revenue targets, formulating policies, managing daily operations, and planning how both material and human resources are to be utilized to help Unison our aggressive growth goals. They will embrace the power of data and analytics to optimize processes and improve our homeowner pipeline performance while leading in a hyper-growth environment. Responsibilities and team reporting may change to align to the expertise and skill of the hired individual.
This is a hybrid position with a requirement of 3 full days in our Omaha, Nebraska office.
Responsibilities:
While each team will have its specific goals and mandates, the VP of Operations’ main focus will remain within Sales, Underwriting, and Investment Processing. and your experience includes:
The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.
Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.
About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.
The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
The VP of Operations reports directly to Unison’s President. With authority stretching over all our operational teams. The VP of Operations responsibilities include meeting and exceeding origination goals and revenue targets, formulating policies, managing daily operations, and planning how both material and human resources are to be utilized to help Unison our aggressive growth goals. They will embrace the power of data and analytics to optimize processes and improve our homeowner pipeline performance while leading in a hyper-growth environment. Responsibilities and team reporting may change to align to the expertise and skill of the hired individual.
This is a hybrid position with a requirement of 3 full days in our Omaha, Nebraska office.
Responsibilities:
- Oversight of the operational teams performing repeatable, highly measurable activities that contribute to origination in all locations:
- Sales (Mortgage Origination)
- Mortgage Fulfillment (Underwriting, Processing, Fulfillment)
- Asset Management (Customer-facing Account Management, Asset Protection)
- Acquisitions (Investment Processors, Quality Control, and Post Closing) processing, QCing, and closing our transactions
- Develop, implement and manage key operational KPIs and dashboards that provide insights into pipeline performance and activity
- Contribute to the achievement of the company’s origination targets by meeting the productivity, quality, and conversion targets associated with the above teams
- Proactively identify opportunities for process improvement and work closely with stakeholders throughout the company to implement change
- Business owner for operational systems such as contact center, phone, email, and IVR
- Develop overall staffing plan to achieve KPIs
- Train, onboard, and mentor team members
- Act as the site lead for our Omaha location by:
- Assisting with Omaha based staffing through building recruiting pipelines, our local brand, and representing us in the community
- Manage Omaha facilities and site set up
- Manage budget for areas of responsibility
- Serve as a member of the company’s senior leadership team, participating in quarterly business reviews, the President’s weekly meetings, periodic senior leadership meetings and other activities as assigned
While each team will have its specific goals and mandates, the VP of Operations’ main focus will remain within Sales, Underwriting, and Investment Processing. and your experience includes:
- Minimum of 10 years of operations experience including at least 5 years of management experience. Preference in Mortgage, Real Estate, Fintech, startup, or proptech experience is a plus.
- Experience building and maintaining relationships with title companies
- Ensuring Unison’s underwriting team adheres to all policies and procedures to protect our assets
- Demonstrated success of leading, implementing, and scaling growth initiatives driven by analytics
- Strategic Vision with ability to execute, measure results and demonstrate progress
- Impeccable judgment and ability to make sound decisions in a fast-paced environment
- Well-organized, strong communication skills and ability to lead and influence direct and indirect reports with high motivation for continuous improvement
- Experience using technology platforms (such as Mode or Tableau, Google Drive, Salesforce, Slack and Google Meet or other similar systems).
The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.
Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.
About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.
The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
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