Card Operations Specialist

First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazine's 50 best places to work for 10 years running.

Our Card Operations Specialist serve our customers by addressing questions, troubleshooting issues, protecting from fraud, and ensuring an exceptional and uninterrupted card services experience. To thrive in this role you must be team focused, dependable, ambitious with a strong attention to detail.

Key Responsibilities

• Reviews reporting to ensure accuracy of credit and debit card processes and records. Completes necessary maintenance to resolve errors and provide feedback to end users on errors encountered.
• Monitors reports and accounts for fraudulent or suspicious activity. Acts when fraud is identified.
• Processes incoming credit and debit card maintenance requests.
• Processes returned mail/cards.
• Provides exceptional customer service by assisting internal and external customers with answering general questions on credit and debit cards.
• Scans and indexes documents to the customer’s electronic file for record retention purposes.
• Assists with managing FIBT’s ATM/ITM fleet; this includes daily balancing activities, troubleshooting issues, working with applicable vendors, and managing project activities for new installations and removals.
  
  

Qualifications

• Associate degree or equivalent from two-year college or technical school;
• Or one year of related experience in card services, customer service or banking environment; or equivalent combination of education and experience.
• Related experience in risk management across card and payment ecosystems, particularly within BaaS and embedded finance platforms, is preferred.
  
  

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.

Benefits

We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our full-time benefits package:

• Health, Dental & Vision
• 401K Retirement Plan with Employer Match
• Paid Parental Leave
• Life and Disability Insurance
• Generous PTO and Holiday pay
  
  

If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at [email protected].

Equal Opportunity Employer