CRM Coordinator

Who We Are

At Dermalogica, we're not just a skincare brand; we're a movement. With a history dating back to 1986, we've consistently led the way in professional skincare products and postgraduate education. Our entrepreneurial spirit and results-oriented culture empower our employees to bring fresh, innovative solutions to the skincare industry.

Are you passionate about e-commerce and digital marketing? Do you thrive in a fast-paced, innovative environment? Look no further! Dermalogica, a trailblazer in the professional skincare industry with a presence in over 100 countries, is seeking a CRM Coordinator to join our dynamic e-commerce team.

What You'll Do

We’re looking for a strategic and hands-on CRM Coordinator to join our growing e-commerce team. In this role, you'll help craft and execute CRM strategies that drive customer retention, increase lifetime value, and enhance the overall customer journey across email and SMS.

Key Responsibilities:

• Execute and manage email and SMS marketing campaigns, from strategy to deployment.
• Develop and optimize customer journey flows and lifecycle marketing strategies.
• Identify segmentation opportunities to drive personalized communications.
• Craft engaging, brand-aligned copy for email and SMS campaigns.
• Collaborate with cross-functional teams.
• Analyze CRM KPIs and deliver actionable insights and reports.
• Conduct A/B testing to continually improve campaign performance.
• Stay informed of CRM trends, tools, and best practices.
• Support the retention team's overall needs.
  
  

Success in This Role Will Be Measured By:

• Email & SMS Conversion Rates
• Repeat Purchase Rate
• Customer Lifetime Value
• CRM Revenue Contribution to E-Commerce Goals
  
  

What You'll Bring

Key Qualifications:

• BS/BA degree preferred.
• Minimum of 2 years of hands-on e-commerce and email marketing experience.
• Proficiency in e-commerce marketing tools and software (cms, email, promotions, advertising, spreadsheets, and reporting) required
• Proficiency in CRM tools such as Klaviyo, Shopify, Tableau, and Google Analytics is a strong plus.
  
  

Key Skills and Abilities:

• Strong project management and organizational skills.
• A creative and data-driven mindset.
• Attention to detail and methodical approach.
• Passion for e-commerce and the digital consumer journey.
  
  

What We Offer

• Competitive Compensation
• Medical, Dental, Vision Insurance
• Paid Time Off
• Monthly Product Allowances
• Annual Fitness Reimbursement
• 401(k) plus company matching
• Life/Accident/Disability insurance
• Wellness programs
• Paid family leave
• Domestic partner benefits
• Education/training programs
• Thrive in a hybrid work environment (3 days in office)
  
  

The expected base hourly pay rate range is $26.00-27.00. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

This position will be based out of the corporate headquarters in Carson, CA with applicable hybrid in-office work guidelines.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.
  
  

Join Dermalogica and you'll see why we're not just a skincare company - we're a movement. Hit the Apply Now button today! Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.