Assistant General Manager

Summary Of Position

The Assistant General Manager will provide hands on leadership for the performance and oversight of all operations, in support of the General Manager, with a heavy focus on Rooms & F&B operations. The Assistant General Manager will also play a key role in fostering a culture of Making Space for Genuine Hospitality, reflecting our company pillars, and guiding associates to embrace our service essentials, creating exceptional guest and associate experiences. Key areas for this position are cleanliness (Housekeeping), guest service (Front Desk), F&B (General Store / Lobby Bar), amenities (Nordic Spa Experience), programming (entertainment and special events), general orderliness of lodge and associate presentation, and associate relations.

Essential Functions

• Manage the overall operations as described above, including Housekeeping, Front Desk, F&B programming, working with corporate leaders and ownership, and most importantly, an exceptional focus on the guest and associate experience.
• Consistently hold all staff accountable to the same level of excellence, while providing mentorship, coaching and side by side execution of property and company goals.
• Partner in the administrative, People & Culture and financial responsibilities, including but not limited to interviewing, onboarding, hiring, training, interdepartmental communication, and a variety of accounting related tasks, ensuring that they are in turn managing their respective departments effectively, consistently, and efficiently.
• Hiring, training, scheduling, and developing associates and management; work closely with Marc & Rose/People & Culture support
• Work with remote sales team to ensure optimal experience for all groups, corporate and conference services.
• Quality control: Included by not limited to Room Inspections, Public Area Cleanliness, Stand Ups and Shift Changes
• Empower team and self to handle difficult guest situations and guest challenges to ensure satisfactory results for all concerned.
• Other tasks as assigned by the General Manager, as well as Marc & Rose Hospitality Leaders & Ownership.
  
  

Qualifications

Education: College degree preferred but not required

Certificates or Licenses: Food Handler’s Card / Alcohol Management Certification

Experience: Prior hotel management experience required, Housekeeping and Guest Services preferred.

Knowledge, Skills, And Abilities

Ability to train and manage with strong leadership skills. Creates a positive working environment.

Ability to make quick and efficient decisions to benefit the team and guest.

Ability to memorize and perform Classic expectations, AAA 4 diamond standards, and Mystery shopper standards.

Strong organizational skills and time management

Knowledge of Property Management systems

Knowledge of Food & Beverage

Knowledge of Management Reporting tools

Bilingual in Spanish a plus

Personal Characteristics

• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language (preferred)
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)
  
  

Working Conditions

Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.

High Country Motor Lodge's leaders and associates believe each guest (internal and external) should be treated with respect, kindness, and professionalism. We believe that “Making Space for Genuine Hospitality” is our purpose, enticing our guests to return again and again. To be successful at HCML, associates must embrace our Purpose, Pillars and 21 Service Essentials. This includes being hands on and heartfelt, sincere and focused, collaborate and curious, and conscientious, possessing and demonstrating a high level of care and attention to internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and company.