Transportation Customer Success Manager

• Location: US - Watsonville, California
• Job Family: Supply Chain
• Time Type: Full time
• Job Requisition ID: R0008024
• Experience Years: 5-10 Years of Experience
• Employee Type: Regular
• Remote Type: Onsite
  
  

About The Opportunity

The Transportation Customer Success Manager is responsible for developing, leading, and managing the Transportation Customer Success team through people and process development to deliver reliable service to our delivered sales customers. This role plays a key part in achieving On Time Delivery (OTD) results and acts as a strategic partner to the Transportation Manager, with a shared goal of improving customer satisfaction through excellence. The Transportation Customer Success Manager will lead the execution and visibility of our OTD performance by tracking service metrics and driving accountability across the supply chain. This role requires a strong understanding of transportation operations, acting as a customer advocate while ensuring our execution aligns with customer needs and internal capabilities. Owns service scorecards, escalations and collaboration with carriers to maintain or improve delivery performance. In addition, this position is expected to develop a strong understanding of Transportation Management Systems (TMS), with a focus on Oracle OTM, to help drive performance improvements, enhance visibility, and ultimately support on-time delivery and high levels of service. This role combines a strong understanding of customer expectations with operational expertise to proactively align service performance with supply chain capabilities. The Transportation Customer Success Manager will drive cross-functional collaboration, support supply execution teams, and lead new capability development to deliver on our service promise.

Responsibilities

50% - Develop Transportation Customer Success Team

• Lead the Customer success Team with a strong emphasis on service performance, including on time delivery
• Develop core capabilities of the customer success team through team member development, process management, and alignment supply chain operations
  
  

30% - Develop Customer Success Team roadmap

• Create the short term, mid-term and long-term roadmap for the Customer Success Team, creating SMART goals to achieve on time delivery metrics
• Develop a clear and throughout understanding of key accounts, developing a roadmap for service excellence with clear alignment with sales, and supply execution
  
  

20% - Identify, implement, and develop capabilities through team member development, process improvement, and transparency

• Collaborate with customers, sales, and supply execution to deliver effective logistics solutions, overcoming challenges through continuous improvement of processes and capabilities
• Actively drive solutions through cross functional alignment, process improvement and technical enhancements
• Develop, and manage key performance goals and measures
  
  

Candidate Profile

• Outstanding communicator with a track record of driving collaboration, engagement and results across multiple functions to deliver results
• Experience in developing people and processes
• Experience in both operations, sales and customer service is a plus
• Bachelor’s degree in marketing, Business, Supply Chain and/or Logistics, and 5+ years of experience in transportation/logistics, and/or sales/customer service experience
  
  

Requirements

• Must have excellent oral and written communications skills with the ability to communicate professionally and effectively at multiple levels both inside and outside of the organization
• Experience in the use of Transportation Management Systems (TMS) such as Oracle OTM, Warehouse Management Systems
• Must be able to work well in a fast-paced and collaborative environment with a diverse group of individuals
• Must be able to work across functional lines to drive engagement and results
• Experience with successfully developing people
• Experience with setting SMART goals and achieving desired results.
• Lead with our values – passion, humility and trustworthiness
• Flexible and dependable with work schedule
  
  

Preferred Qualifications & Leadership Competencies

• Key Core Competencies – People Development, Collaboration, Drive Results, and Drives Engagement
• Dedicated to meeting the expectations and needs of both internal and external customers
• Possess a thorough understanding of operations: logistics, planning, order management, and execution
• Ability to lead cross functional efforts with Customers and Cross Functional teams
• Must possess leadership skills in support of departmental platform development and expansion
• Be able to build constructive and effective relationships
• Must be able to maintain a valid CA Driver’s License with the ability to be insured under company sponsored liability coverage
• Follow Company policies and practices while representing Driscoll’s in an ethical and professional manner in all interactions with fellow employees, Customers, Carriers, Growers, Vendors, and Governmental Agencies
• Ensures the security of Driscoll’s confidential and proprietary information and materials
• Perform other duties as assigned by Driscoll’s management
  
  

Compensation & Benefits

The following information is provided in good faith as a general description of the salary range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, work location, internal pay equity, and other objective job-related factors.

Salary Range estimated for the Transportation Customer Success Manager: $84,000 to $105,000 USD.

Driscoll’s is committed to a culture of care and offers an attractive benefits package that includes comprehensive medical, dental, and vision coverage, life insurance, and disability coverage for positions working more than 30 hours per week. Other benefits include: 401(k) with employer match, profit-sharing participation, paid sick time, paid vacation, paid personal and family care leave, and a free Employee Assistance Program (EAP). More detailed information regarding the benefits package will be shared during the application process.

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries.

Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.

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