CUSTOMER SERVICE TIER I

Job Details

Description

Schedule: 10am to 7pm, Must be able to work weekends!

Examples Of Work Performed For Customer Service Tier i

• Provide timely and accurate information to customers' requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Inbound calls and face to face interaction with customers regarding warranties and returns.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
• Flows up with factory on outstanding service orders to update status.
• Works non-sellable report to eliminate items waiting on parts.
• Partner with sales associates to meet and exceed customer service expectations.
• Ability to organize and manage multiple priorities.
• Maintain the office appearance by keeping everything neat and clean.
• File the daily invoices.
• Any other duties as directed by management.
  
  

Perks that come with the job as Customer Service Tier I:

• Fun work environment!!   
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program   
• Paid Vacation   
• Employee Discounts 10% 
  
  

EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

**Non-Safety Sensitive**