Account Manager, Partnership Strategy & Service

Headquarters

Phoenix, AZ

Job Summary

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and PHX Arena.

Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.

We are seeking an experienced and highly motivated Account Manager, Partnership Strategy & Service to assist team members with managing a portfolio of corporate partners, ensuring the successful delivery of contractual assets and activation plans. This role focuses on fostering strong client relationships, overseeing day-to-day activation efforts, and contributing to the growth and retention of partnerships. This position is ideal for a mid-level professional looking to deepen their account management expertise and grow within a fast-paced, dynamic team.

What You Will Do

Account Management & Client Relations:

• Serve as the primary point of contact for assigned partners, ensuring satisfaction and alignment with their business objectives.
• Develop and implement activation plans tailored to partner goals, tracking progress and outcomes.
• Conduct regular check-ins with partners, documenting all communications in the Player 15 Group CRM (KORE Interactive).
• Address partner questions and concerns promptly, escalating issues to senior leadership as needed.
  
  

Activation Execution

• Coordinate the delivery of all contractual assets to ensure deadlines are met.
• Track and report on activation performance, providing updates to partners and internal stakeholders.
• Assist in preparing Monthly Pulse Reports, Bi-Annual Recaps, and Annual Year-End Reports for assigned accounts.
  
  

Upselling & Account Growth

• Identify opportunities to enhance partnerships by introducing additional assets or services.
• Collaborate with the Marketing Solutions team to develop creative upsell proposals.
• Support senior team members in presenting and closing upsell opportunities.
  
  

Renewal & Retention

• Contribute to renewal efforts by preparing detailed reports and insights that demonstrate partnership value.
• Assist in crafting renewal proposals and presentations, working closely with senior team members.
• Participate in renewal negotiations, ensuring alignment with partner expectations and goals.
  
  

Team Collaboration & Coordination

• Work closely with internal teams to align partner objectives with organizational resources.
• Participate in team brainstorming sessions to develop innovative activation ideas and strategies.
  
  

What We Need From Our Account Manager

• Client Focus: Strong interpersonal skills with a customer-first mindset and the ability to build lasting relationships.
• Organizational Skills: Proven ability to manage multiple accounts, prioritize tasks, and meet deadlines.
• Communication: Excellent written and verbal communication skills, with strong presentation abilities.
• Technical Proficiency: Familiarity with CRM tools (e.g., KORE) and Microsoft Office Suite.
  
  

Experience/ Education Requirements

• Experience: 3-5 years of experience in sponsorship, account management, or a related field, preferably within the sports or entertainment industry.
• Education: Bachelor’s degree in Business, Marketing, Sports Management, or a related field.
  
  

What You Can Expect

The work environment characteristics described here are representative of those that must be met by the Account Manager, Partnerships Strategy & Service to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to transit throughout the arena for long periods of time.

This position works mainly indoors, removed from extreme weather; exposure to weather is

S-Sedentary Work – Exerting up to 10 pounds of force occasionally.

Must be able to carry on a conversation both on the phone and in-person.

Ability to Read, Write & Speak in English

Wide range of full-time benefit options including

• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.

Perks:

• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games

Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at [email protected]