Advanced Technical Specialist - Enterprise Software

Brief Description

The Advanced Technical Specialist - Enterprise Software is responsible for configuring, supporting, and troubleshooting DMP Enterprise Software products, with a focus on resolving escalated customer issues and ensuring seamless integration between software and hardware solutions.

Qualifications

• Degree in Information Technology, Software Development, or equivalent experience.
• Advanced knowledge of DMP software and hardware solutions.
• Experience with Apache Tomcat, Java, JDBC, Hibernate, Log4J, XML, Python, Windows, Linux, PowerShell, VMware, and Microsoft SQL preferred.
• Advanced knowledge of networking principles and database management preferred.
• Exceptional troubleshooting and customer service skills, especially under pressure.
• Creative, independent thinker with the ability to gather and retain detailed technical information.
• Excellent verbal and written communication skills.
• Proven punctuality, excellent attendance, and a cooperative work attitude.
• Ability to set and achieve deadlines, accurately follow detailed instructions, and maintain confidentiality.
• Flexible, results-oriented team player who accepts and benefits from constructive criticism.
• Any other equivalent combination of training and experience.
  
  

Typical Duties And Responsibilities

• Investigates and troubleshoots Entre and SCS-VR escalated customer issues.
• Contacts customers to gather facts about incorrect product behavior.
• Identifies critical customer issues and escalates as needed while following the escalation process.
• Attends and schedules conference calls with Entre and SCS-VR customers as needed.
• Serves as a subject matter expert and escalation point for complex Entre and SCS-VR issues.
• Works closely with QA/Engineering teams and Leadership to ensure software quality and integrity.
• Documents and tracks escalated customer issues in Wintouch and JIRA software.
• Reports daily status updates to management on escalated customer issues and overall progress.
• Research technologies and tools to improve software quality and troubleshooting.
  
  

Apply your talent. Make a difference. Enjoy the rewards.

EOE/Vet/Disabled

Summary

Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.