Outbound Manager

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Outbound Manager

Denton TX

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Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Outbound Manager manages and coordinates the outbound logistics of an individual client location under supervision of the General Manager. This position participates in the development and implementation of location policies and procedures. He/she partners with current motor carriers and a pipeline of potential motor carriers to maintain client capacity. This position conducts operational analyses, and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Oversee the daily outbound operations of a location and its various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location
• Oversee the supervision of personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance
• Hold daily stand-up meetings with key stakeholders
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and capacity for the client
• Provide advice and assistance to senior management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures
• Represent the organization at various community and/or business meetings; promoting existing and new programs and/or policies
• Supervise up to 2 direct reports within a location
• Perform other duties as assigned
  
  

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Associates degree in logistics, supply chain, or comparable work-related experience
• Knowledge of organizational structure, workflow, and operating procedures
• Knowledge of applicable legislation, standards, policies, and procedures within specialty area
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Strong presentation skills to engage with motor carriers, clients, and other stakeholders
• Skill in examining operational procedures, formulating policy, and developing and implementing new strategies and procedures
• Ability to coach and develop employees
• Ability to foster a cooperative work environment
  
  

Non-Essential Duties And Responsibilities

The non-essential functions include, but are not limited to the following:

• Speaking with Motor Carriers and ensuring compliance
• Communicating with other departments on updates, meetings, and other as needed
• Interviewing and recruiting for Riverstone staff
• Other duties as assigned
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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