Part time - Wayfair Expert (SEO knowledge preferred)

LTVplus is a customer service outsourcing partner that provides dedicated customer support agents for eCommerce brands, SaaS, and educational businesses. Our agents offer multilingual and multichannel support 24/7 through phone, email, and chat. We focus on increasing Customer Lifetime Value by delivering low-cost, high-quality customer support that grows with your business.

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do.

Requirements

• Excellent attention to detail, Quick learner, Tech Savvy, Experience with Excel
• Fluent in English, both written and spoken.
• High school diploma, general education degree or equivalent.
• Has working knowledge of various online communication tools used in e-commerce businesses
• 1-2 years of experience in Customer Support
• Experience working remotely is a plus
• Have handled customer support needs of US clients
• Can work with minimum supervision
• Has a conducive remote working environment
• Has a stable internet connection, hardware, and power – with backups in case of of outages
  
  

Responsibilities

• Set up new products on Wayfair (this requires good English-writing skills & SEO knowledge is preferred
• Assist with Wayfair store tasks (updating product listings, tags, images, product info as required)
• Edit and improve existing product listings
• Manage our account carefully and pro-actively with the goal of increasing sales daily
  
  

System Knowledge/Experience:

• Wayfair platform
  
  

Working conditions

EST time / flexible with ET schedule