Communications Team Lead - Full Time Days

Overview

Hours: Monday-Friday, 830A-5P

Location: Ball Memorial Hospital

IU Health is seeking a dedicated and experienced Team Lead to oversee our communications and customer service team. This role is responsible for guiding daily operations, ensuring exceptional patient and provider interactions, and supporting team development. The Team Lead will manage escalated concerns, monitor service quality metrics, and collaborate across departments to enhance communication workflows. Ideal candidates will demonstrate strong leadership, problem-solving skills, and a commitment to delivering compassionate, patient-centered service.

Key Responsibilities:

Our Communication’s Team Lead is responsible for overseeing daily operations, ensuring high-quality patient interactions, and supporting team performance. They handle escalated concerns, coach and mentor team members, monitor service metrics, and collaborate with clinical departments to streamline communication. Their role is crucial in maintaining a patient-centered service culture.

Preferred Experience:

• Hospital/Medical Office Experience
• Medical Terminology
• 3-5 Years of Healthcare Experience
  
  
  

Requirements:

High School Diploma/GED required.

• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.
  
  
  

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.