Workflow Support Specialist

Job Type

Full-time

Description

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About The Position

The Workflow Support Specialists' purpose at Gemini is to effectively respond to operational needs and circumstances, adapt to processes or strategies accordingly, and review data to ensure they meet defined quality standards. As a member of the Quality Management department, the ultimate vision of the Workflow Support Specialist is to expand resources across departments.

• Location: Rocklin, CA / Hybrid-Remote
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $24.00-$30.77 Per Hour
  
  

Requirements

Responsibilities

• Adhere to all company policies and procedures, i.e., attendance, dress code and professionalism
• Conduct comprehensive searches of relevant databases, records, and archives to verify the absence of specific records
• Have a full understanding of how to process all order types outlined within the scope of Gemini; order types include, but are not limited to, workers’ compensation, Independent Medical Review (IMR), Subsequent Injury Fund (SIF), Serve and Close and Copy Only
• Verify the accuracy, reliability, and integrity of data by cross-referencing it with source documents, databases, and predefined criteria
• Maintain strict confidentiality and security when handling sensitive information and personal data
• Provide excellent customer service addressing their inquiries, concerns, and requests promptly and professionally
• Maintain detailed records of data audit findings, including the identification of data quality issues and corrective actions taken
• Generate reports summarizing the results of data quality assessments
• Collaborate with other relevant departments to address data quality issues and ensure alignment with organizational goals
• Consistently works toward meeting company and department expectations
• Cross-train with and provide support for other departments as needed
• Other job duties as assigned
  
  

Experience, Skills & Abilities

• Education and/or experience:
• High School Diploma or GED
• 1-2 years of progressive experience in a related position is preferred
• Internal transfer preferred
  
  

Skills

• Excel in a high volume and fast-paced environment, on deadline
• Ability to multitask and prioritize workload on a daily basis
• Strong self-management aptitude and team collaboration
• Advanced computer skills, including Google Apps and Asana management
  
  

Technology

• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
  
  

Functional Requirements

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Lifting, bending, standing, climbing or walking while carrying out assigned duties
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day)
• Sitting and/or standing at a desk for multiple hours at a time (total: 6-8 hours/day)
  
  

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards
  
  

Salary Description

$24.00-$30.77 Per Hour