QC Lab Support Engineer

About USDM

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

Nature and Scope of Job

We are seeking a highly motivated QC Lab Support Engineer.

*** Open to W2 candidates only, no sponsorship***

• Must be onsite full time in MD ****
  
  

Primary Responsibilities

• Work with instruments and integration to client’s IT network.
• Experince with Active Directory and setting and maintaining groups and permissions.
• Experince supporting lab IT Ticketing system.
• Perform installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment
• Provide preventative maintenance on assigned technologies, following established procedures
• Work alongside business groups to capture requirements and their priorities
• Document process steps and systems enhancements required to support process
• Coordinate testing of changes and enhancements with the business to ensure successful delivery
• Respond to IT support requests to address operational issues with quality and manufacturing systems and applications
• Meet with internal clients and stakeholders to diagnose quality and manufacturing systems issues
• Provide technical support on-site or via remote-access systems; pro-active escalation if required
• Work closely with various domain architects in Corporate IT to ensure both hardware and software are available for projects, daily operations, and are working properly
• Support the architectural aspects of all IT system and application projects in the global Tech Ops IT portfolio
• Maintain good client and stakeholder relations
  
  

Additional Responsibilities

• Performs other related duties and assignments as required
  
  

Qualifications

• Experience with quality, lab, and manufacturing instruments, IT solutions, operating systems and configurations, and infrastructure
• Good understanding of and experience with commissioning, qualification, and validation
• Experience working in GxP environment supporting technology solutions in a biotech/pharma industry
• Experience in system integration in paperless electronic batch records
• Ability to engage and manage multiple stakeholders – at all levels, in an international environment – to achieve objectives
• Demonstrated ability to communicate the complexities of technical programs to non-technical audiences
• Ability to work under indirect supervision
• Versatile worker with the ability to deliver against a broad set of objectives and competing priorities concurrently
• Consistent excellence in both planning and execution
• Organized and disciplined with a systematic approach to problem solving
• Excellent oral and written communication skills
• Analytical and problem-solving skills
• High attention to detail regarding accounting skills
• Broad understanding of information technology topics
• Proficiency with information technologies in a secure network environment
• Resilient with the ability to perform in an ambiguous environment and under pressure
  
  

Education & Certifications

• Bachelor’s degree in Computer Science or Information Systems and 5+ years of industry experience
  
  

Working Conditions

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
• Operate other office productivity machinery, such as a calculator, scanner, or printer.
• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.
  
  

Equal Opportunity Statement

USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Compensation

Salary/Hourly Rate Range (W2): USD 50.00 - 60.00

The base salary/hourly rate range represents the anticipated low and high end of the USDM’s compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.

Full-time employees are eligible for health, vision, and dental insurance, life insurance, short and long-term disability, hospital indemnity, accident, and critical care coverage.

Both full and part-time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part-time employees may be eligible for paid time off.

All employees are eligible for USDM's rewards and recognition program.

For more details about our benefits, visit us here: https://usdm.com/careers