Date: 11 hours ago
City: Springdale, Arkansas
Contract type: Full time

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4456452
Under the supervision and guidance of assigned training personnel;
accepts and processes transactions from the bank\'s customers by
personal contact, mail, and night deposit. Become knowledgeable in
identifying customer needs, service accounts, explain financial products
and help resolve customer issues. \*Cross train to perform customer
services, such as opening new accounts, establishing direct deposit
accounts, opening retirement accounts and providing efficient and
quality customer service.
Essential Duties And Responsibilities
Training consists of learning and developing the essential duties listed
Below
information confidential.
smile, maintain eye contact, call them by name, stay connected in
conversation and let them know they are appreciated. When on the
telephone: Speak with a smile, call them by name, stay connected in
the conversation and let them know they are appreciated.
following teller policies and procedures. Examine checks deposited
and determine proper funds availability based on regulation
requirements and complete hold notices. Identify counterfeit
currency. Ability to use mathematical skills using money (add,
subtract, multiply and divide numbers) will be required.
drawer cash limits are not exceeded. Scan all proof work through
branch capture machine.
bank services as necessary. Constantly communicate and exchange
information with external and internal customers and must be able to
exchange accurate information in these situations. Ability to use
common sense understanding in order to carry out detailed written or
oral instructions.
personnel. Refer customers to the proper department for issues that
cannot be resolved at the transactional desk. Ability to read and
interpret documents and write routine correspondence via MS Outlook.
ensuring that cash drawers and safes are locked in vault.
to the vault in accordance with cash limit and coin policy. Lifting
of coin and currency up to 50 pounds as needed.
Officer of any activities that appear to be suspicious, or that
involve fraud, insider abuse and/or other activities where a SAR
should be considered as needed.
exceeding \$50.00.
assistance to other Retail Bankers with unusual transactions and
answer difficult customer inquiries.
skills including basic knowledge in MS Office Outlook, typing, 10 key
and the internet. Retail Banker will use money counter and drive thru
tube. Proficiency with internal bank software will be required.
Must be able to arrive at work on time, work on site and work
cooperatively with other co-workers.
Complete all on-line compliance Teal Training courses timely.
By end of Teal Training period, will have completed the eight *Teller
Expectations* Module through Teal Academy.
Attend FSB Retail Banker Training School *Preferred*
Additi
information, please see: https://www.arjoblink.arkansas.gov/jobs/4456452
Under the supervision and guidance of assigned training personnel;
accepts and processes transactions from the bank\'s customers by
personal contact, mail, and night deposit. Become knowledgeable in
identifying customer needs, service accounts, explain financial products
and help resolve customer issues. \*Cross train to perform customer
services, such as opening new accounts, establishing direct deposit
accounts, opening retirement accounts and providing efficient and
quality customer service.
Essential Duties And Responsibilities
Training consists of learning and developing the essential duties listed
Below
- Maintain strict privacy regarding customer account information.
information confidential.
- Provide customers with exceptional customer service and execute
smile, maintain eye contact, call them by name, stay connected in
conversation and let them know they are appreciated. When on the
telephone: Speak with a smile, call them by name, stay connected in
the conversation and let them know they are appreciated.
- Process deposits, withdrawals, cash advances, issue Cashier\'s
following teller policies and procedures. Examine checks deposited
and determine proper funds availability based on regulation
requirements and complete hold notices. Identify counterfeit
currency. Ability to use mathematical skills using money (add,
subtract, multiply and divide numbers) will be required.
- Visually review customer transactions verifying necessary
- Count and balance cash using Retail Banker platform. Buy and sell
drawer cash limits are not exceeded. Scan all proof work through
branch capture machine.
- Receives mortgage, consumer, and other loan payments.
- Ability to articulate effectively with customers by answering
bank services as necessary. Constantly communicate and exchange
information with external and internal customers and must be able to
exchange accurate information in these situations. Ability to use
common sense understanding in order to carry out detailed written or
oral instructions.
- Promote bank services and products following appropriate
personnel. Refer customers to the proper department for issues that
cannot be resolved at the transactional desk. Ability to read and
interpret documents and write routine correspondence via MS Outlook.
- Adhere to daily opening and closing procedures. Follow prescribed
ensuring that cash drawers and safes are locked in vault.
- Maintain currency and coin supply as prescribed by bank policy.
to the vault in accordance with cash limit and coin policy. Lifting
of coin and currency up to 50 pounds as needed.
- Assist with night deposits, mail deposits and ATM deposits as
- Maintain customer confidence and protects bank operations by keeping
- Complete Currency Transaction Report (CTR) and Suspicious Activity
Officer of any activities that appear to be suspicious, or that
involve fraud, insider abuse and/or other activities where a SAR
should be considered as needed.
- Inf rm Banking Center Manager and/or Retail Operation Manager of
exceeding \$50.00.
- Assist internal customers (other personnel) and executive management
- Admitting customers to their safe-deposit boxes.
- Identify Fraudulent transactions, review current concerns with
- Provide quality service by answering questions, telephone inquiries,
assistance to other Retail Bankers with unusual transactions and
answer difficult customer inquiries.
- Assist with resolving Retail Banker outages and research to resolve
- Obtain training and become proficient in executing Wire Transfers.
skills including basic knowledge in MS Office Outlook, typing, 10 key
and the internet. Retail Banker will use money counter and drive thru
tube. Proficiency with internal bank software will be required.
Must be able to arrive at work on time, work on site and work
cooperatively with other co-workers.
Complete all on-line compliance Teal Training courses timely.
By end of Teal Training period, will have completed the eight *Teller
Expectations* Module through Teal Academy.
Attend FSB Retail Banker Training School *Preferred*
Additi
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