Call Center Representative

Job Description

**Job Description**

Beloform Craft is seeking a **Call Center Representative** to join our customer service team in Atlanta, GA. This role involves handling inbound and outbound calls, resolving customer inquiries, and ensuring a high level of customer satisfaction. The ideal candidate is a clear communicator with excellent problem-solving skills and a commitment to delivering exceptional service.

**Responsibilities**

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns promptly and efficiently
• Document call information and maintain updated customer records
• Collaborate with team members to ensure consistent service delivery
• Meet individual and team performance goals
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent required; associate degree preferred
• Previous experience in a call center or customer service role (1+ year)
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Problem-solving mindset with attention to detail
• Proficiency in Microsoft Office and basic computer navigation
  
  

Additional Information

**Benefits**

• Competitive salary ($46,000 - $60,000 annually)
• Opportunities for career growth and internal advancement
• Skill development and training programs
• Supportive team culture and professional work environment
• Full-time employment with consistent hours