2nd VP, Customer Service - Retirement Plans

Position Description:

The position is accountable for leading the execution of strategic initiatives for service delivery that achieves long-term customer loyalty. As the leader of a large team or multiple teams, this position designs programs to ensure attainment of business plan results for growth and guides the vision and structure for the service operations unit. This position includes leadership over Retirement Plan Service Consultants that focus on consultative and administrative interactions with Plan Sponsors, Third Party Administrators (TPAS) and advisors. This position also includes leadership over the Retirement Services Participant Call Center. This position interacts with organizational leaders to build support through discussion and compromise.

Position Location:

This role could be hybrid (Lincoln, NE or Cincinnati, OH) or remote (U.S.A.) based on proximity to an office location.

What you do:

• Build and cultivate internal and external relationships to promote and grow the business.
• Oversee and hold team accountable to business plans while focusing on results and measurements which may include negotiating, contract signing and other duties as an officer of the company.
• Direct and influence associate and business resources to achieve business results.
• Collaborate to create a strategic vision around the organization's Mission, Vision, and Values.
• Monitor the external markets to ensure competitiveness
• Act as an enterprise contributor by partnering with leaders throughout the organization on cross-division initiatives.
• Provide direction on complex problem resolution and escalated issues.
• Collaborate with other internal Retirement Plan associates/leaders to build a culture of collaboration, strategic planning and ownership each day.
  
  
  

What you bring:

• Bachelor's Degree or equivalent combination of education and experience required.
• 7-10 years of retirement plan related experience required.
• 4-7 years of management or leadership experience required.
  
  
  

What we offer:

A Meaningful Mission. Great Benefits. A Vibrant Culture

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:

Ameritas Benefits

For your money:

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Competitive Pay
  
  
  

For your time:

• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)
  
  
  

For your health and well-being:

• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)
  
  
  

For your professional growth:

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program
  
  
  

For your community:

• Matching donations program
• Paid volunteer time- 8 hours per month
  
  
  

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support
  
  
  

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.