Manager, Arts Training

Position Summary

The Manager of Arts Training is responsible for ensuring the organizational effectiveness of Saturday and Summer Arts Education programming at NJPAC. This role provides primary administrative and operational leadership for Arts Training Programs and directly manages Program Assistants.

Working under the supervision of the Senior Director of Arts Education Operations and in close collaboration with the Director of Program Operations and Advancement , the Manager plays a central role in coordinating logistics, maintaining high-quality program operations, and serving as a key liaison between the Operations, Performances, and Creative Practice teams.

This position is the main on-site contact during Arts Training sessions and represents the NJPAC Arts Education Department (AED) in all communications with students, families, schools, and faculty. The Manager is expected to uphold and model a standard of excellence in customer service, communication, and operational execution, both on and off-site.

Essential Duties And Responsibilities

Subject to the policies and management direction established by the Vice President of Arts Education, the duties of the Manager, Arts Training Programs:

Program Operations

• Oversee the day-to-day operations of the Arts Education Program, ensuring efficiency, responsiveness, and alignment with program goals.
• Manage the Arts Education email account, ensuring timely and appropriate delegation of incoming inquiries to relevant team members.
• Provide oversight for the creation, distribution, and tracking of Letters of Assignment (LOAs) for EAs and PAs each semester, ensuring accuracy and timely execution.
• Supervise the payroll process, including communication with TAs and EAs regarding timekeeping, and ensure timely approvals and submission to Business Operations.
• Approve and track all program-related expenses (supplies, equipment, food, event materials), ensuring accurate documentation and alignment with budgetary guidelines.
• Lead scheduling efforts in collaboration with the Operations, Creative Practice, and Performances teams to develop and implement program schedules and room assignments for Saturday and Summer sessions.
• Monitor implementation weekly to ensure space readiness for programming, masterclasses, and special events.
• Ensure data integrity by overseeing the entry and maintenance of program statistics in Salesforce.
  
  

Administrative Leadership

• Supervise the timely preparation and distribution of materials requested by TAs, including printing and organization of music, scripts, and other instructional content.
• Oversee supply logistics, including receipt and availability of materials during programming.
• Monitor attendance patterns, manage communications with families regarding absences or tardiness, and enforce the program’s withdrawal and attendance policies.
• Manage the field trip coordination process, including distribution and tracking of permission slips, chaperone assignments, and logistics planning.
• Implement the student emergency escalation protocol and ensure staff are trained and aware of procedures.
• Coordinate and oversee compliance with safety procedures, including fire drills and lockdown protocols.
  
  

Communications Management

• Lead communication strategies for artists, families, and staff for both Saturday and Summer Arts Training programs.
• Manage all outgoing communications (email, phone, text) through OneCall or other platforms, ensuring consistent and timely messaging.
• Coordinate with Operations, Creative Practice, and Performances teams to ensure the delivery of scheduled communications such as welcome letters, weekly updates, ticket offers, and logistical notifications.
• Ensure all public-facing materials, including newsletters and flyers, are reviewed and approved by Marketing and delivered to the Manager of Sales and Outreach in a timely fashion.
• Maintain and moderate the Saturday staff communication channel (e.g., staff chat), enabling real-time updates and coordination.
  
  

On-Site Program Leadership

• Serve as the primary on-site point of contact for artists, families, and staff during Saturday programs, Summer intensives, and special events held on or off NJPAC campuses.
• Ensure appropriate signage, flyers, and communications are distributed on-site to support smooth operations.
• Oversee Google Classroom infrastructure, ensuring all programs have dedicated spaces, and that TAs, EAs, and students are properly onboarded and engaged.
• Develop and manage on-site support staff schedules, ensuring sufficient coverage and clarity of responsibilities.
• Provide leadership and coordination support for special events in collaboration with key departments, ensuring all logistics, staffing, and communications are aligned and executed effectively.
  
  

Qualifications And Special Requirements

• At least three (3) years of administrative experience; previous work experience in the arts and/or education fields strongly preferred
• Minimum of two (2) years teaching experience, ideally in a performing arts discipline
• At least one (1) year of experience in a supervisory or leadership role, with a demonstrated ability to manage people and processes
• Familiarity with performing arts curricula and an understanding of classroom dynamics in arts education settings
• Investigative mindset and creative thinker with the ability to identify challenges and implement effective solutions
• Proficient in Google Suite; ability to learn and manage digital platforms and tools efficiently
• Experience with Salesforce preferred
• Excellent interpersonal and communication skills, with the ability to engage effectively with colleagues, faculty, students, families, and external partners
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Willingness to work flexible hours, including evenings and weekends, as needed
• Multilingual fluency a plus
• Bachelor’s degree in Education, Arts, or Business field preferred, or equivalent combination of training and experience