Chief Operations Officer

The Fayetteville Area Habitat for Humanity Chief Operating Officer (COO) reports directly to the Chief Executive Officer (CEO) and is directly responsible for staff functions as they relate to the overall success of the affiliate including communications, development, finances, human resources, ReStore operations, and mortgage processing and delinquency tracking. The COO leads the organization in achieving its mission by overseeing the staff functions as mentioned above, under the supervision of the Chief Executive Officer and within the policies, guidelines, and budget established by the board of directors.

Responsibilities

• Manage the affiliate Employment Process from Recruitment to Termination.
• Manage payroll-related HR issues with the Chief Financial Officer.
• Work with CFO to Administer Group Benefits.
• Advise Management and Employees on Human Resources Issues.
• Manage Performance Evaluation & Compensation.
• Manage Training and Development Budget.
• Develop Staff Retention Strategies and Plans.
• Manage HR Information and Effective Communication.
• Manage staff schedules and operational synchronization production for:
• Family Services (mortgage processing and delinquency management)
• Development (Fundraising)
• Marketing and Special Events
• Community and Faith Relations (Volunteer management)
• Construction and Neighborhood Revitalization
• Overall office operations
• Manage departmental reports and budgets.
• Work with the CFO to prepare financial reports as directed.
• Other duties as directed by the Chief Executive Officer.
• Supervising all daily synchronization of operations of the organization
• Preparing and presenting reports to the Chief Executive Officer, including the Executive Board of Directors Report.
• Working closely with the Chief Executive Officer and Chief Financial Officer on all matters related to the affiliate operations.
• Performing employee reviews and developing corrective action plans if needed.
• Developing and implementing strategies, procedures and business plans needed to enhance company growth.
• Providing input and planning for short-term, mid-range, and long-term affiliate plans, projects, and goals.
• Tracking and ensuring compliance with contracts, agreements, and grants.
• Cultivating and providing opportunities for rising talent within the organization.
  
  

Essential Functions

• Responsible for effective staff performance.
• Serves as a resource to the Chief Executive Officer.
• Ensures that all homeowners are selected according to established board policies, communicated effectively throughout the selection and building processes, and educated as needed to be successful in their homes through the Chief Programs Officer.
• Must be an organizational fit, with respect, integrity, and professionalism as requirements in all aspects of the position, with coworkers, applicants, contractors, and partner organizations.
• Take initiative and independent action demonstrated in handling tasks assigned for project management and processes within the policies of FAHFH and required state and local policies for compliance.
• Document all activity reports as required by external organizations and within FAHFH policies and procedures.
• Self-starter and ability to work both independently and with other staff in a team environment.
• Demonstrated knowledge of construction and construction site management.
• Communicates and works effectively with a diverse population, varying in age, physical/mental health, lifestyles, cultural, and ethnic backgrounds.
• Communicates professionally and effectively within the organization and with external partners, contractors, and repair applicants.
• Strong willingness to serve the community and a team-player mentality.
• Strong interpersonal, communication, and organizational skills.
• Ability to work in a cross-functional, inter-departmental work environment (new construction, volunteer coordinator, marketing, family services).
  
  

Required

• College graduate with a degree in Human Resources / Business Management or related fields and a minimum of 5 years as a Generalist Senior Manager. Master’s Degree preferred.
• Must be proficient in computer skills to include Microsoft Office Suite proficiency, including Excel spreadsheets and formulas, portal-based systems, and e-mail applications.
• Experience working with a not-for-profit preferred.
• Ability to read, analyze and interpret complex documents.
• Ability to apply principles of critical thinking and problem-solving skills to a wide range of practical problems.
• Demonstrated ability to effectively communicate both verbally and in writing.
• Ability to understand and abide by the importance of confidentiality.
• Ability to assume a leadership role, as well as a team member role, in a professional environment,
• Demonstrated ability to solve problems and make informed decisions that comply with policy and procedure.
• Support the organization’s mission as a faith-based organization.
• Strong financial background with nonprofit budgets, to include production reports such as Cash Flow, Income and Expense Statements, and Balance Sheets.
• Background check, drug testing, and driver’s license verification required.
• Ability to sit at a desk and use a computer for extended periods of time; ability to attend off-site meetings occasionally; ability to read documents and correspondence.
• Ability to lift 30 pounds without assistance.
  
  

Full-time salaried position at 40+ hours per week, including some evenings and weekends. Must be flexible.

SALARY: Commensurate with experience and education. $60,000.00-$70,000.00. Health Care Benefits and IRA match.