Performance Advocate II

Job Summary

The Performance Advocate II will help our communities thrive by supporting value-based care performance of Catalyst Health Network members. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top Workplaces by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox. 

Accountabilities:

Customer Engagement: Performance Planning, Monitoring and Execution

• Collaborate with account Value-Based Care Analyst (VBC Analyst) and Pod Leader as the account performance team to understand key performance opportunities and drivers specific to assigned customer accounts
• Maintain a strong working knowledge of business levers, including ongoing assessment of practice workflows and enhancement opportunities
• Create account Performance Plan for assigned accounts on a recurring basis, including practice engagement cadence, performance focus, strategies and tactics for upcoming performance period. Present account Performance Plan to leadership for approval on a recurring basis. Execute Plan with accountability for results
• Monitor practice performance relative to Performance Plan and prepare for practice engagement/meetings to translate action items to drive performance. Spot opportunities, translate them to account stakeholders and drive performance
• Define action-oriented agendas for account pod meetings, operations meetings, site meetings and Pod Leader preparation meetings as a part of the Performance Plan Translate individual provider-level performance activities to customers
• Maintain high-fidelity practice profile and track all customer interactions and daily tasks in company Customer Resource Management (CRM) system
• Interface with internal and partner stakeholders as resources/for expertise to deliver a cohesive performance message to assigned customers
• Build and maintain productive and performance-oriented relationships with customers and key internal & partner stakeholders
• Meet in person with assigned account stakeholders as required; attend other in-person meetings as required as directed by leadership
• Distribute & communicate activities and tools for driving performance in partnership with VBC Analyst
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded
  
  

Minimum Qualifications and Requirements:

• 5+ years of experience in healthcare services
• Excellent written and verbal communication skills
• Advanced understanding of the value-based care business
• Ability to accommodate the needs of high potential, low performance customer accounts
• Approaches problems with outside of the box thinking for solutions
• Intermediate experience with conveying information through visuals such as charts, graphs, tables, etc.
• Take personal responsibility for personal growth, including acquiring new skills, knowledge and information