Director of Operations - Remote
Mobile Communications America
Date: 1 day ago
City: Tuscaloosa, Alabama
Contract type: Full time
Remote
MCA, your trusted advisor for wireless communications, data, and security, is see king an experienced Director of Operations based remotely in the Southeast (NC, SC, TN, GA, AL, & FL)to support our fast-growing MSSdivision .
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
The Director of Operations is responsible for overseeing the daily operations of the organization to ensure efficiency, quality, service, and cost-effective management of resources. This role provides strategic leadership and direction to operational teams, aligns operational goals with company objectives, and drives performance improvement across departments.
WHAT YOU W I LL BE DOING:
This role may require occasional presence in field or operational environments where exposure to varying outdoor conditions including heat, cold, humidity, or dust is possible. While the position is primarily office based, understanding and navigating typical site-based operational conditions is essential for effective oversight and support of field teams.
T RAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
D I RECT REPORTS:
Yes, Direct Reports
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The a bo ve s ta t e ments d e scribe t h e g ene r a l n atu r e an d l e vel o f work pe r fo r med b y th e pe r son a ssigned t o th i s job. T he y a r e no t i n t en d e d t o b e a n e xhaustive list o f a ll r e sponsibilities, dut ies, skills, an d p h ysical d e mands re qu ired o f p e r sonnel so classified. Reasonable a ccommodations may b e made t o e nab l e individuals with d isabilities t o p e r fo r m e s sential fun ctions.
Mobile Communications America, I nc. i s proud t o be a n E qual O pportunity w orkplace a n d i s a n Affirmative A c t i on e mployer. We a re c ommitted t o c reating a n i nclusive e nvironment t hat cele brates diversity. At MCA, w e a re “better t ogether.”
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
The Director of Operations is responsible for overseeing the daily operations of the organization to ensure efficiency, quality, service, and cost-effective management of resources. This role provides strategic leadership and direction to operational teams, aligns operational goals with company objectives, and drives performance improvement across departments.
WHAT YOU W I LL BE DOING:
- Oversee and manage the day-to-day operational activities across departments to ensure alignment with strategic goals.
- Develop, implement, and monitor operational policies, procedures, and best practices.
- Lead and support cross-functional teams to improve productivity, streamline processes, and optimize workflow.
- Monitor key performance indicators (KPIs) and operational metrics to ensure departmental targets are met or exceeded.
- Collaborate with senior leadership to develop and execute strategic plans and budgets.
- Identify and manage risks related to operational efficiency, compliance, and business continuity.
- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Ensure operational compliance with applicable laws, regulations, and industry standards.
- Lead and support change management initiatives and company-wide projects as needed.
- Manage vendor relationships and negotiate contracts to support operational needs.
- Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).
- 8–10+ years of progressive experience in operations leadership.
- Proven track record of leading and scaling operational teams.
- Strong analytical, organizational, and problem-solving skills.
- Excellent leadership, communication, and interpersonal abilities.
- Proficiency in operational software, ERP systems, and project management tools
This role may require occasional presence in field or operational environments where exposure to varying outdoor conditions including heat, cold, humidity, or dust is possible. While the position is primarily office based, understanding and navigating typical site-based operational conditions is essential for effective oversight and support of field teams.
T RAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
D I RECT REPORTS:
Yes, Direct Reports
Who We Are
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
What We Believe
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The a bo ve s ta t e ments d e scribe t h e g ene r a l n atu r e an d l e vel o f work pe r fo r med b y th e pe r son a ssigned t o th i s job. T he y a r e no t i n t en d e d t o b e a n e xhaustive list o f a ll r e sponsibilities, dut ies, skills, an d p h ysical d e mands re qu ired o f p e r sonnel so classified. Reasonable a ccommodations may b e made t o e nab l e individuals with d isabilities t o p e r fo r m e s sential fun ctions.
Mobile Communications America, I nc. i s proud t o be a n E qual O pportunity w orkplace a n d i s a n Affirmative A c t i on e mployer. We a re c ommitted t o c reating a n i nclusive e nvironment t hat cele brates diversity. At MCA, w e a re “better t ogether.”
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