Hermit's Peak/Calf Canyon Claims Review Technical Support
Arcus Consulting Group
Date: 1 day ago
City: Santa Fe, New Mexico
Contract type: Full time
Remote
Position Title: Claims Reviewer / Quality Control Specialist / Appeals Specialist
Project: Hermit's Peak/Calf Canyon Claims Review Technical Support
Work location: On-site and Remote
Job Type: Full-time/Contract
TRAVEL REQUIRED
Project Background:
The Hermit's Peak/Calf Canyon Fire Assistance Program was established under the Hermit's Peak Fire Assistance Act (H.R. 7721) to compensate individuals, businesses, nonprofits, and government entities impacted by the 2022 wildfire and subsequent flooding in New Mexico. Administered by FEMA through a dedicated Claims Office, the program manages over 20,000 Notices of Loss and 30,000 Proofs of Loss. Contractors will support FEMA in delivering timely, accurate, and claimant-focused services, including administrative support, site inspections, appeals processing, and compensation recommendations, in alignment with federal guidance.
Job Description: Claims Reviewer / Quality Control Specialist / Appeals Specialist
This role supports the Hermit's Peak/Calf Canyon Fire Assistance Program by reviewing, verifying, and processing claims related to property damage and economic loss. Responsibilities include evaluating documentation for accuracy, ensuring compliance with federal policies, identifying errors, and supporting appeals. The position requires strong analytical skills, attention to detail, and proficiency in claims management systems. Clear communication with claimants, FEMA staff, and stakeholders is essential.
Skills and Knowledge
Education & Certification:
Senior Level: Minimum of 10 years of combined experience in claim/case processing roles, including:
Arcus Consulting Group LLC is a veteran-owned small business based in Washington, DC. Arcus has helped disaster-damaged communities rebuild since 2013, by carefully evaluating the requirements to repair damaged infrastructure, provide solutions that strengthen local governments and communities, and foster resiliency. Understanding the challenges that recovery presents to a community, Arcus associates are experts in providing practical estimating solutions for politically sensitive projects. Our staff monitors projects from start to finish to ensure they are designed within a cost-effective scope of work and in agreement with grant requirements. Over the years, Arcus has produced thousands of projects, contributing to over $25B in federal funds.
Project: Hermit's Peak/Calf Canyon Claims Review Technical Support
Work location: On-site and Remote
Job Type: Full-time/Contract
TRAVEL REQUIRED
Project Background:
The Hermit's Peak/Calf Canyon Fire Assistance Program was established under the Hermit's Peak Fire Assistance Act (H.R. 7721) to compensate individuals, businesses, nonprofits, and government entities impacted by the 2022 wildfire and subsequent flooding in New Mexico. Administered by FEMA through a dedicated Claims Office, the program manages over 20,000 Notices of Loss and 30,000 Proofs of Loss. Contractors will support FEMA in delivering timely, accurate, and claimant-focused services, including administrative support, site inspections, appeals processing, and compensation recommendations, in alignment with federal guidance.
Job Description: Claims Reviewer / Quality Control Specialist / Appeals Specialist
This role supports the Hermit's Peak/Calf Canyon Fire Assistance Program by reviewing, verifying, and processing claims related to property damage and economic loss. Responsibilities include evaluating documentation for accuracy, ensuring compliance with federal policies, identifying errors, and supporting appeals. The position requires strong analytical skills, attention to detail, and proficiency in claims management systems. Clear communication with claimants, FEMA staff, and stakeholders is essential.
Skills and Knowledge
- Ability to understand and interpret complex federal policy language, including relevant statutes, regulations, policies, guidance, and directives.
- Disaster-related knowledge and background to accurately assess losses, damages, required repairs, and replacement costs.
- Excellent written and verbal communication skills
- Ability to clearly explain policies and regulations to claimants, FEMA staff, and other stakeholders
- Proficiency in:
- Claims management software
- Databases
- Documentation tools
- Other technologies used in claims processing and communication
Education & Certification:
- High School Diploma required
- NFIP (National Flood Insurance Program) Certification required
- Customer service
- Data entry
- Reviewing and evaluating various types of disaster-related losses
- Mid Level: Minimum of 5 years of combined experience in similar roles
Arcus Consulting Group LLC is a veteran-owned small business based in Washington, DC. Arcus has helped disaster-damaged communities rebuild since 2013, by carefully evaluating the requirements to repair damaged infrastructure, provide solutions that strengthen local governments and communities, and foster resiliency. Understanding the challenges that recovery presents to a community, Arcus associates are experts in providing practical estimating solutions for politically sensitive projects. Our staff monitors projects from start to finish to ensure they are designed within a cost-effective scope of work and in agreement with grant requirements. Over the years, Arcus has produced thousands of projects, contributing to over $25B in federal funds.
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