Remote Clinical Specialist
Murj | Empowering Modern Cardiac Device Care
Date: 1 day ago
City: Santa Cruz, California
Contract type: Full time
Remote
At Murj, we do what we love and love what we do!
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We're not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
The Role.
Remote Clinical Specialists are key players in Murj's remote services offering– the clinical review and workflow of remote transmissions received in the Murj platform on behalf of our healthcare provider customers.
This role provides clinical cardiac device services to assigned Murj customers according to defined transmission protocols. This work effort may include alert triage, patient outreach, care interval management, and preparing draft reports for the clinic review.
A high level of attention-to-detail is required as you interpret transmissions, draft impressions and plans and share these results collaboratively with Murj customers. Candidates should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.
Daily activities may include:
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We're not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
The Role.
Remote Clinical Specialists are key players in Murj's remote services offering– the clinical review and workflow of remote transmissions received in the Murj platform on behalf of our healthcare provider customers.
This role provides clinical cardiac device services to assigned Murj customers according to defined transmission protocols. This work effort may include alert triage, patient outreach, care interval management, and preparing draft reports for the clinic review.
A high level of attention-to-detail is required as you interpret transmissions, draft impressions and plans and share these results collaboratively with Murj customers. Candidates should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.
Daily activities may include:
- Priority triage of transmission alerts
- Process all inbound transmissions and create draft impression reports
- Manage transmission schedules
- Collaborate with customers to manage lost to follow-up patients
- Interpret Transmissions and Create Reports based on findings
- Cross-Reference device websites with Murj to ensure 100% Transmission conversion rate
- Contact Patients as Needed
- Attend any meetings that are required with respect to logistics or account specifics
- A desire to deliver exceptional patient care is a must
- This is typically a remote, work-from-home opportunity, so self-motivation is important
- Provide exemplary, professional customer service
- A desire to work in a fast-paced, growing company with the opportunity for growth and advancement
- Motivated by the opportunity to expand responsibilities and take on new challenges that may be available to top-performers.
- Post High-School Education Including, but not limited to, Bachelor's degree (at least 2 years of Postsecondary Education is required)
- Minimum of 2 years device experience or relevant experience
- IBHRE Remote certification (CCDS, CDRMS) or actively pursuing with the willingness to obtain within one year of hire
- Experience with the analysis and interpretation of device diagnostics for all four major manufacturers (Abbott, Biotronik, Boston Scientific, Medtronic)
- Experience using the Murj application
- Experience using other software applications a plus (i.e., PaceArt)
- Additional certifications including Certified Cardiographic Technician (CCT), Certified Rhythm Analysis Technician (CRAT), Registered Nurse (RN)
- 0 - 10%: Minimal to no travel
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