Patient Navigator
Boston Children's Hospital
Date: 1 day ago
City: Brookline, Massachusetts
Contract type: Full time
Position Summary
The Pediatric Stem Cell Transplant Department is a highly specialized, multidisciplinary program serving patients with a range of complex conditions, including high-risk cancers, bone marrow failure syndromes, immune deficiencies, and rare genetic disorders. They provide seamless support through all phases of care, from pre-transplant evaluation through inpatient treatment, and into long-term survivorship and late effects monitoring. Patient Navigators are essential members of the team, guiding families through the medical, emotional, and logistical aspects of a complex care journey. They act as advocates and liaisons, ensuring timely communication, helping to remove barriers to care, and connecting families with resources tailored to their unique needs.
Key Responsibilities
Minimum Qualifications
The Pediatric Stem Cell Transplant Department is a highly specialized, multidisciplinary program serving patients with a range of complex conditions, including high-risk cancers, bone marrow failure syndromes, immune deficiencies, and rare genetic disorders. They provide seamless support through all phases of care, from pre-transplant evaluation through inpatient treatment, and into long-term survivorship and late effects monitoring. Patient Navigators are essential members of the team, guiding families through the medical, emotional, and logistical aspects of a complex care journey. They act as advocates and liaisons, ensuring timely communication, helping to remove barriers to care, and connecting families with resources tailored to their unique needs.
Key Responsibilities
- Meets with or contacts patients and families to review care plans, explain available hospital and community resources, and provide supporting documentation; refers patients to appropriate clinic or specialized services.
- Assesses patients for resource needs and acts as a liaison with both internal and external providers to ensure access to services, including follow-ups with hospital and community agencies.
- Assists with scheduling multidisciplinary appointments, reviews appointment instructions, and coordinates logistics to support adherence, including reminders and transportation.
- Helps patients apply for insurance coverage and communicates insurance details to care teams to confirm service eligibility.
- Builds and maintains relationships with community resource providers and internal staff; conducts outreach and reports referral outcomes to appropriate sources.
- Documents patient interactions and care, tracks relevant data, supports strategic planning, and participates in care planning meetings to facilitate discharge or ongoing care.
Minimum Qualifications
- High School Diploma/GED Required
- Bachelors degree in Human Services or other related field preferred
- A minimum of one of closely-related experience
- Experience with the clinic population or work with community resources is preferred.
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