Move - In Coordinator

Job Summary/Position Overview

Under direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by:

• High degree of prospective resident and prospective resident family satisfaction
• Excellent customer service metrics
• Synergy and collaboration with community team managers
• Successful sales and marketing efforts

Key Duties and Responsibilities:

• Assist in maintaining up-to-date records of all communication with prospective customers using lead management system
• Track each prospective resident from initial contact to the close, and finally, through the move-in
• Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates
• Maintain a strong knowledge of competitor information

In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by:

• Listening to the needs of the prospect
• Asking questions to acquire more information about the prospect’s situation and concerns
• Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met
• Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community
• Inviting family members to become involved with the community through volunteer opportunities
• Following up with prospects on a timely basis
• Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in
• Coordinate with the Resident Care Director to schedule an assessment with the resident as needed
• Inform all departments and associates of the pending move-in date and the necessary information about the resident
• Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance
• Assist with planning and participate in sales initiatives and events
• Schedule move-in meeting for new resident and coordinate the participation of required community team members
• Other, related duties as assigned

Qualifications:

• Previous administrative and/or customer service experience preferred
• Positive, energetic and enthusiastic attitude, ability to work as a team member
• Availability to work some weekends, some evenings and special occasions.