Manager, Corporate Operations

About Emerald

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

Emerald is seeking an exceptional Office Manager to join our team and support facility needs for two east coast offices in New York City. This role will oversee the day-to-day operations at our Broadway headquarters and oversite of our Soiffer Haskin location, ensuring they run smoothly and reflect the high standard of excellence we strive for.

As a key member of the Facilities team, this role is pivotal in creating a welcoming and engaging environment for employees and visitors, elevating the workplace experience. In addition to traditional office facility responsibilities and coordinating catering for C-level and Senior Executives, you will play a key role in building a sense of community while ensuring seamless operations in a fast-paced and dynamic environment.

The best candidate for this position will be an active team player, with a welcoming attitude, professional appearance, and willingness to assist C-Level and Senior Executives, visitors and staff. You should bring a strong work ethic in addition to the ability to multitask and must be very organized. Attention to detail is highly valued.

Culture, Workplace Experience, and Concierge-Level Service

• First point of contact for employees and visitors, providing a warm high-touch concierge-level experience.
• Ensure the office atmosphere is welcoming, inclusive, and reflective of our company culture.
• Planning and hosting events, Happy Hours, offering support for meetings, and special projects, including catering coordination and hospitality.

Proactive Communication and Problem-Solving

• Stay ahead of potential issues by identifying needs before they arise and collaborating with the Facilities to resolve quickly. Responsive communication showing engagement and task follow through.
• Foster open communication with Senior Executives and employees to gather feedback and continuously improve the workplace experience.

Office Management and Facilities

• Oversee day-to-day operations, including breakroom and supply inventory, equipment maintenance and repairs, and vendor management.
• Handle daily incoming and outgoing mail, FedEx shipping, and other logistics needs.
• Manage conference room reservations and logistics for executive meetings including catering needs.
• Assist in the employee onboarding/offboarding process, key card and desk assignments, and manage the seating floor plan.
• Responsible for emergency procedures, fire drill schedule, health and safety orders.
• Monitor and ensure tidiness of common areas, including reception, kitchen, restrooms and conference rooms.
• Manage the onsite storage room and offsite storage unit ensuring they remain organized.

Corporate Operations

• Invoice submission and managing Facility expenses ensuring they align with the budget.
• Concur expense report management for C-level Executives.

Qualifications

• Proven experience in office management, hospitality, or a similar customer-focused role.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to engage and be proactive.
• A passion for building community and enhancing the employee experience.
• Proficiency in office software (e.g., Microsoft Office, Google Workspace) and an ability to learn new tools quickly.
• Willing be trained in new systems and not afraid to learn new programs.

What We Offer

• An opportunity to shape the culture of our NYC office.
• A supportive and collaborative team environment.
• Competitive compensation and benefits package.

If you are a service-oriented, organized professional, who thrives in a fast-paced environment with a ‘how can I help?’ mindset, and someone who can elevate the workplace experience, then we want to hear from you!

About Emerald

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

COMPENSATION & BENEFITS

Target Compensation: $90,000-93,000

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].