Technical Writer/ Business Operations & Process Documentation

Job Title: Technical Writer/ Business Operations & Process Documentation

Location: Silver Spring, MD - Hybrid

Clearance Required: Public Trust Eligible

Hourly Range: Part Time Work $43 - $46/ hour

Application Deadline: July 31, 2026

To apply, please follow these steps:

• Visit https://ibsscorp.com/careers/
• Select the position you are interested in
• Review the job details, then click Apply Now
• Complete and submit your application

IBSS Corp. is seeking a Technical Writer - Business Operations & Process Documentation to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract.

This position provides critical technical writing, documentation development, and business process support for the National Weather Service Headquarters (NWS HQ). The role supports the development, standardization, and maintenance of operational procedures, technical documentation, training materials, and process workflows across administrative, financial, and operational functions.

The Technical Writer will work closely with subject matter experts, program managers, analysts, and Government stakeholders to translate complex business and technical processes into clear, accurate, and compliant documentation supporting NWS operations and transformation initiatives.

Key Responsibilities

Business Process Documentation

• Conduct interviews and working sessions with SMEs across finance, HR, procurement, IT, and program offices.
• Document current ("as-is”) business processes, workflows, and operational procedures.
• Develop detailed process maps, flowcharts, and standard operating procedures (SOPs).
• Translate complex operational processes into clear, structured documentation.

Technical Writing & Documentation Development

• Develop, write, edit, and maintain a wide range of documentation, including SOPs, user guides, policy manuals, desk guides, and training materials.
• Ensure documentation complies with Federal Plain Language Guidelines, Section 508 accessibility standards, and organizational style requirements.
• Maintain consistency in tone, format, version control, and document structure.

System & Process Support

• Support documentation of system requirements, workflows, and operational procedures for business applications and tools.
• Develop user guides and reference materials for system deployments and updates.
• Document testing results, implementation steps, and post-deployment procedures.

Documentation Governance & Quality Control

• Establish and support document review, approval, and version control processes.
• Maintain centralized document repositories (e.g., SharePoint or similar systems).
• Conduct periodic audits of documentation for accuracy, consistency, and completeness.
• Develop standardized templates and documentation frameworks.

Training & Communication Support

• Assist in developing training materials and job aids for end users.
• Support knowledge transfer activities across programs and offices.
• Help translate technical and operational information into clear communications for diverse audiences.
• Support briefing materials and presentations for leadership and stakeholders.

Required Qualifications

• Education: Bachelor's degree in English, Communications, Technical Writing, Business, Information Systems, or related field.
• Experience: 5-7 years of experience in the related area.
• Strong technical writing and business documentation experience.
• Experience developing SOPs, user guides, or operational documentation.
• Ability to translate complex processes into clear, structured documentation.
• Strong communication, editing, and organizational skills.
• Proficiency with Microsoft Office Suite and document management tools (e.g., SharePoint).

Preferred Qualifications

• Experience supporting Federal Government or NOAA/NWS environments.
• Experience with Section 508 compliance and federal documentation standards.
• Familiarity with business process modeling or workflow documentation.
• Experience with Confluence, SharePoint, or similar knowledge management systems.
• Experience supporting IT, financial, or enterprise business process documentation.

About IBSS Corp.

Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.

Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation.

We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications.

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.

IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click https://www.eeoc.gov/poster to see that the EEO is the law. Please direct any inquiries to the HR Department email at ***email_hidden***.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at [email protected]