Crisis Intervention Coordinator

Safehouse Progressive Alliance for Nonviolence (SPAN) is seeking a dynamic team member to work closely with other SPAN teammates in its quest to end interpersonal violence within the community. Asking to join SPAN means you are committed to working toward fulfilling this mission.

THE POSITION: The Crisis Intervention Coordinator provides leadership and expertise in implementing SPAN’s crisis intervention strategies with survivors of violence, ensuring service delivery reflects SPAN’s commitment to culturally responsive, client-directed, and strengths-based care. They manage the operation of a 24/7 crisis and information hotline, ensuring callers receive high-quality, efficient, trauma informed safety planning, information, and referrals. The Crisis Intervention Coordinator provides hands on training, support and ongoing skill development with a team of staff, interns, and volunteers responding to the crisis line. The Crisis Intervention Coordinator additionally supports operations of SPAN’s 24/7 Shelter by providing leadership for high-risk cases and shelter emergencies. The role involves responding to high lethality referrals, and supporting survivors with legal advocacy related needs. They strengthen coordinated community responses for survivors through strategic collaboration and troubleshooting, working to advance program and organizational goals of improving service delivery for those at elevated risk.

SCHEDULE AVAILABILITY: 8am-4pm Sunday through Thursday in person in Boulder. Shelter shifts include occasional holiday coverage. After a preliminary period of 3-6 months, this position will provide 1 week per month of on-call support to address urgent needs from crisis line responders and shelter staff.

COMPENSATION: This is an exempt, salaried position. The salary range is $57,800 - $59,000, depending on your qualifications. An additional $100 per month ($1,200 per year) bilingual pay differential is available for proven Spanish language proficiency. Compensation also includes our standard benefit package, including a medical plan, dental plan, generous vacation, sick leave and holiday time off, reduced rate Eco-Pass, Simple IRA retirement plan with 2% agency contribution, and Employee Assistance Program.

A DAY IN THE LIFE

Crisis Line and Referral Management

• Lead and coordinate services through SPAN’s crisis and information hotline for individuals experiencing domestic or intimate partner violence, abuse in later life, human trafficking, or other forms of abuse.

• Work closely with SPAN departments to define and communicate internal referral criteria.

• Ensure crisis line callers are connected efficiently with the most appropriate, trauma-informed services through screenings and needs assessments. Provide appropriate resource and referral information for when callers are not referred to internal SPAN programs.

• Provide onboarding, training, and ongoing feedback to staff, interns, and volunteers responding to the crisis line. Ensure the team provides high quality crisis intervention, safety planning, and referrals. Train team members to follow procedures on confidentiality, primary aggressor screening, conflict checks, and documentation. Ensure staff, interns, and volunteers are trained on proper referral protocols, including providing all necessary client information for the receiving team to effectively support clients.

High Lethality Intervention and Legal Advocacy Support

• Ensure immediate response to survivors at high risk of lethality or re-victimization who are referred through the Lethality Assessment Protocol or Domestic Violence High Risk Teams. Follow up on high lethality calls to the crisis line to provide immediate safety planning and referrals.

• Lead implementation of high lethality response procedures and documentation, ensuring proper training of all crisis line personnel.

• Ensure strong collaboration with Legal Advocacy and other SPAN programs for high lethality follow-up and survivor support.

• Collaborate with survivors, advocacy staff, and legal team members to help assess legal advocacy needs and facilitate appropriate referrals to SPAN’s legal services or external community resources.

• Support coordination and communication around legal referrals, including helping identify clients who may be eligible for internal legal services, providing information about available options, and connecting clients who may not meet eligibility criteria with alternative legal resources and community partners.

• Support survivors with legal advocacy-related needs, including assisting with legal referrals, following up on referrals and coordination with legal service providers, and helping survivors navigate systems connected to protection orders, criminal justice processes, and other legal concerns.

• Support the Legal Advocacy Director in maintaining positive working relationships with law enforcement, victim advocates, or court staff. Troubleshoot and improve referral systems.

Shelter Operations

• Assist with crisis line coverage and overall shelter operations. Conduct intakes and screenings into shelter. Promote Shelter environment based on respect, inclusivity and nonviolence.

• Participate in on-call rotation with the Director of Shelter & Housing and Shelter Manager (one week per month or as needed).

• Collaborate with shelter staff and program teams to help track client admissions, occupancy, transitions, and exits in order to support continuity of care, coordinated service delivery, and accurate documentation.
• Support ongoing communication regarding shelter census, client movement, transition planning, and follow-up needs to help ensure survivors are connected to appropriate resources, advocacy, safety planning, and next steps as they move through shelter services.

• Oversee processes for emergency hotel stays and residential client screenings. Work closely with residential shelter advocates to ensure smooth transitions as clients complete intakes and begin residential stays at shelter.

• Schedule 24/7 coverage among hotline responders.

Community Outreach & Collaboration

• Participate in multidisciplinary community meetings related to high lethality response and prevention.

• Maintain and disseminate to team members accurate details on community resource and referral information.

• Coordinate with service providers and community partners to deliver comprehensive support services for survivors.

• Participate in outreach and training efforts to increase awareness of dynamics of violence and crisis intervention services.

• Represent the organization at community meetings and professional networks.

• Expand partnerships with community organizations serving marginalized populations.

WHAT YOU BRING TO US

Education: 4-year degree in Human Services or in a related field, or any equivalent combination of education and/or experience.

Experience: Two years of progressive experience supporting trauma survivors in a crisis response environment plus one year of program management.

Knowledge, Skills, and Abilities: Requires strong working knowledge of the dynamics of intimate partner violence (IPV) and trauma-informed, survivor-centered service delivery. Knowledge of or experience working with issues at the intersections of IPV, race, class, gender, ability, and sexual orientation strongly preferred. Requires excellent organizational skills, attention to detail, and ability to prioritize work and tasks. Proven computer skills, including MS Office, are necessary. Salesforce or other database experience preferred. Must be able to work independently and as part of a team. Proven written and oral communication skills in Spanish are strongly preferred.

APPLICATION PROCESS

Please submit a resume and cover letter to ***email_hidden*** Applications will be accepted until the position is filled.