Sr. People Operations Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We’re looking for a Senior People Operations Specialist to join our People Technology & Operations team. In this role, you will act as a recognized specialist within the team, independently delivering end-to-end operational improvements, driving key People technology initiatives, and proactively identifying opportunities to leverage automation and AI to elevate the experience for employees, managers, and People teams. You’ll partner closely with cross-functional stakeholders across People, IT, and business teams to architect scalable, efficient, and employee-focused operations, balancing internal priorities with customer impact.

This position is an individual contributor role reporting to the Senior Manager, People Operations.

Responsibility

• Partner with cross-functional teams to develop and execute People operations processes and enhance the experience for candidates, employees, managers, and People partners
• Analyze operational workflows across the People technology ecosystem and identify opportunities for process optimization, automation, and AI-enabled improvements
• Gather and document business needs, operational pain points, process requirements, and workflows in partnership with stakeholders
• Collaborate cross functionally to deliver the implementation, testing, deployment, maintenance, and enhancement of People systems and operational processes
• Coordinate system enhancements, issue resolution, and ongoing improvements across HR technology platforms
• Develop and execute user acceptance testing (UAT), document results, and support issue remediation
• Create and maintain process documentation, training materials, user guides, and operational playbooks to support adoption of new tools and workflows
• Build and scale repeatable operational processes, templates, and workflows across the People organization
• Track operational requests, timelines, risks, and action items to support successful execution of initiatives
• Stay informed on trends in People Operations, HR technology, automation, and AI to continuously improve processes and employee experiences

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of experience in People Operations, HR Operations, HRIS, People Technology, or related operational roles
• Experience supporting HR systems such as Workday
• Experience with Workday HCM, including core areas such as Core HCM, Benefits, Compensation, and Recruiting
• Experience supporting operational process improvements, workflow optimization, system enhancements, or automation initiatives
• Experience gathering requirements, documenting processes, and supporting testing activities
• Experience applying HR processes and People Operations best practices
• Experience creating documentation, training materials, or operational resources
• Experience with automation tools, AI solutions, workflow optimization, or operational transformation initiatives

Preferred

• Experience with Workday business processes, security, organizational structures, or integrations
• Familiarity with tools such as Docusign, Visier, Jira, ServiceNow, or workflow automation platforms
• Experience supporting change management, technology adoption, or operational transformation initiatives
• Familiarity with AI-enabled workflows, automation tools, or low-code/no-code solutions
• Experience building scalable operational processes, templates, or playbooks adopted across teams
• Experience supporting fast-paced, high-growth, or cross-functional operational environments
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills with the ability to collaborate effectively across teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $98,000.00 - $142,450.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $93,500.00 - $121,475.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $93,500.00 - $127,400.00 base salary

Washington DC: $98,000.00 - $127,400.00 base salary

Ohio: $83,500.00 - $108,550.00 base salary

This Role Is Also Eligible For The Following

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Benefits

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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