Director of Operations

Lead With Vision. Operate With Impact. Drive Scale, Strategy, and Execution as our Director of Operations.

City Wide Facility Solutions Houston West is seeking a Director of Operations to lead our team to industry-leading client satisfaction, retention, and revenue growth.

This role owns the performance of our client portfolio, guides a team of revenue-generating account managers, and ensures that City Wide delivers exceptional service while achieving growth and profitability goals. This opportunity includes a base salary of $90k+, bonus, and uncapped commission designed for a leader who wants real impact and accountability.

What You’ll Be Doing

• Lead, develop, and manage a high-performing team of Facility Service Managers and operational staff including hiring, training, and performance development.
• Oversee all aspects of operational and financial performance with specific focus on revenue growth, profitability, contractor / temporary labor management, and expense control.
• Build and maintain strong client relationships to support client retention above 93%, oversee new account startups, and ensure service excellence through regular building inspections and CRM data accuracy.
• Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with assigned scopes of work as well as City Wide internal controls.
• Collaborate with sales to identify and drive cross-selling opportunities, with a commitment to moving beyond current contract services.
• Traveling within the market up to 50% to maintain a strong field presence by working alongside FSMs, providing coverage as needed, and building relationships at multiple levels of our clients’ organizations.

Requirements

You are the professional we’re looking for if you...

• Hold a Bachelor’s degree or equivalent work experience with 5+ years in operations, sales, or account management including team leadership and increasing responsibility.
• Demonstrate the ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
• Display strong verbal and written communication skills with the ability to influence, coach, and develop others effectively.
• Are skilled in project management and prioritization, with the ability to attack the details while maintaining a "big picture" focus.
• Show a commitment to professionalism, integrity, a positive attitude, and a collaborative approach with clients and internal teams.
• Are proficient in Microsoft Office Suite, experienced with CRM systems and departmental budgeting.
• Commit to daily learning, problem-solving, and improving systems through critical thinking and process awareness.

Benefits

What You’ll Gain

· Competitive compensation with bonus and strong uncapped commission

· Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays

· 401K with company match

· Monthly auto allowance

· Daily visibility and collaboration with senior leadership — your voice matters

· Real room to advance

Compensation

Base Salary, Bonus, Uncapped Commission, Auto Allowance

Target OTE $145,000+

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days. City Wide invests in people who care deeply about their work and their community.

If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!

City Wide is an Equal Opportunity Employer.