Assistant Operations Manager

Family is at the heart of everything we do at ValueBank Texas. We’re not just bankers – we’re parents, neighbors, and active participants in our community. We’re deeply connected to the areas we serve. Step into one of our branches, and you’ll feel it. Our tellers greet you like an old friend, and our managers make it a point to say hello. This is the essence of ValueBank Texas – a community where you’re not just a customer, but a valued member of our family. Join us in making this bond even stronger.

The Assistant Operations Manager leads operations, promotes service and sales, and employee development in the Operations. The ABM provides superior level of customer service, promotes a service and sales culture through mentoring and coaching, and develops new deposit and loan business. The ABM is responsible for implementing human resource strategies that involve cultivating a solid team, leadership according to ValueBank Texas’ core values and mission statement, and focus on delivering the best customer and employee experience.

Key Assistant Responsibilities

Operations

• Manages Operations personnel including training, mentoring, staffing, scheduling, prioritizing, and delegating work assignments
• Responsible for opening new accounts and maintaining customer relationships
• Performs monthly, quarterly and annual audits, reviews accounts for CIP exceptions
• Audit bank vault, buying and selling of cash, ensuring regulations such as REG CC holds are done properly, balance and replenish ATM according to bank policy
• Must comply with BSA/AML/OFAC regulations and guidelines

Business Development/Sales Development

• Maintains strong collaborative relationships with relative business lines, partners, and peers
• Strengthens and maintains customer relationships by cross selling products and delivering superior customer service
• Participates in bank sponsored community volunteer projects and assignments to increase bank’s visibility
• Identifies referral opportunities and makes relevant referrals across lines of business

Employee Development

• Leads and follows up on action plans to improve employee experience
• Does observations to evaluate and mentor team to encourage stronger performance
• Supports Retail Operations Manager in their external market/business development objectives by managing to superior service and sales
• Performs other job-related duties or special projects as assigned