Field Operations Representative

Field Operations Representative

Join Team Bento and be a part of our group of companies operating over 12,000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experiences and high-quality food offerings.

Location and hours

• Based in San Francisco Bay Area to be able to travel to our customer sites on a daily basis | Monday to Friday: 9:00 am - 5:30 pm (Work schedule may vary based on business needs)

Job Responsibilities

As a Field Operations Representative, you will play a key role in supporting Bento’s day-to-day operations within stores throughout the Bay Area region. This position is highly relationship-driven and operationally focused, requiring regular store visits, product inspections, merchandising support, operational reporting, and cross-functional communication.

The ideal candidate is organized, self-motivated, comfortable working independently, and able to build strong relationships with warehouse teams while maintaining Bento’s operational and merchandising standards.

• Visit stores on a regular basis to inspect products, displays, signage, and overall presentation
• Build and maintain strong relationships with warehouse management, receiving teams, and key operational contacts
• Monitor product quality, freshness, and merchandising standards while providing detailed feedback to internal teams
• Perform and document store visits, including photos, product sampling, competitive observations, and operational notes
• Analyze sales data and reports to identify trends, opportunities, and areas of concern
• Communicate sales observations and operational insights to leadership and cross-functional teams
• Support new warehouse openings, orientations, demos, and special projects as needed
• Identify opportunities to improve sales, display placement, and overall execution within warehouses
• Maintain strong communication with internal departments including Operations, QA, Logistics, and Business Development
• Respond promptly and professionally to emails, phone calls, and operational requests
• Provide administrative and operational support as needed, including production sheet preparation and order coverage support
• Travel frequently throughout the assigned territory, including occasional overnight travel as required

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree preferred
• Valid Driver’s License required
• Must have a reliable personal vehicle for daily travel throughout the territory
• Comfortable with frequent driving and regional travel
• Strong interpersonal and relationship-building skills
• Strong written and verbal communication skills
• Proficient in Microsoft Outlook and Excel
• Experience analyzing sales reports and operational data preferred
• Organized and detail-oriented with the ability to manage multiple priorities
• Previous experience in retail operations, field operations, food service, merchandising, account management, or customer service preferred
• Self-starter with the ability to work independently in a fast-paced environment
• Sushi lover preferred

Travel Requirements

• Travel required: Approximately 75%
• Frequent day travel throughout the Bay Area and Northern California region
• Occasional overnight travel may be required for special projects, training, or warehouse launches

Why you should join our team

• Full-Time starting immediately at $24.00/hour plus Mileage Reimbursement
• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about us and our opportunities, please visit www.bentosushi.com.

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a; Outside Sales Associate, Territory Coordinator, Field Account Coordinator, Retail Operations Associate, Territory Brand Ambassador

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