Client Experience Lead

We’re a veteran-owned media company built around video podcasting. Were blessed to work with high-profile clients locally and nationwide, helping them build shows that grow their brand, their business, and their influence. We move fast, work hard, and genuinely care about the people we serve.

You’re the kind of person clients genuinely look forward to hearing from. You make people feel seen, supported, and confident their investment is in the right hands.

You’re warm, real, and when it’s time to get serious, you get serious. This is not a behind-the-scenes role. You are the face of UNFLTR.

What you’ll do:

Talk to clients before they have to ask. Deliver finished work with accuracy and care. Coordinate with our production team so nothing drops. Be able to troubleshoot when things get messy or chaotic. Show up on filming days at the top content studio in Cape Fear. And create experiences that always reaffirm our clients choosing us as their strategic partner.

You’re the right person if:

You’re not easily bothered or offended with client needs. You’re proactive, and kind of obsessively organized enough to juggle multiple client relationships without dropping anything. If you were in Wilmington, North Carolina, that would be absolutely incredible. If you're on the East Coast, that would be great. If you're not local we could definitely still talk.

You’ll for sure stand out if you have:

Faith-based values, veteran or military spouse background, experience in podcasting, content creation, hospitality, or high-touch client services.

* Before you apply*

If living in Slack, email, Notion, Zoom, and Google Calendar sounds exhausting … this isn’t your role. We are AI-forward and expect you to already be using AI in your work. We are not teaching anyone Claude or other AI tools. And if your plan is copy & pasting AI replies to clients - it’s a hard pass. Sorry. The human touch is the whole point

The details

15-20 hours per week. Real room to grow.

To apply

No resume. I just can’t lol. Record a two-minute video of who you are, what makes you incredible with people, and why this fits your life and DM it to me please. Oh and include your hourly range expectation please!

• You can also email ***email_hidden***. No video, no consideration.