Information Technology Help Desk

Hello ,

Andy Here from Infojini. Hope you are doing well !!

We are looking for IT Support Specialist /Help Desk/ Desktop Support for our DIRECT client in Lakewood, WA . It is a 1-3+ month contract position with more extensions. Please send me your resume along with the rate expectation to me at ***email_hidden*** or call me at me on my number (301) 968-6447.

Below is the job description for the position.

Position Title- IT Support Specialist /Help Desk/ Desktop Support

Location- Lakewood, WA

Duration- 1-3+ months of Contract with more extension

Mode of interview- Telephonic/Skype

Client – Direct Client

5 Days onsite Job – No remote

Mostly help desk tier 2 and 3 troubleshooting of Windows and Mac systems, 90% Windows. Also, Android and iPhone troubleshooting, Teams, Email/Outlook, etc.

Qualifications Knowledge of

Various enterprise systems and software applications of agency computer security principles

Risk management principles

Business English

Standard office procedures

Microsoft Office products

COMPETENCIES

• Regularly meets expectations for work schedule, accomplishing assignments, and serving as a source of supply and support for the department, customers, and/or the organization.
• Demonstrates responsibility for, and handles accurately, the details associated with one’s work.
• Analyzing and diagnosing problems to resolve them or minimize their negative consequences. Isolating, defining and seeking solutions to problem areas. Analyzing problems or procedures, evaluate alternatives, and select best course of action. Adapting traditional approaches or devising new approaches, concepts, methods, designs, processes, technologies and systems.
• Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
• The demonstration of specialized knowledge required to perform the job. Taking initiative in learning and implementing new concepts, technologies, and/or methods.
• Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities.

MINIMUM QUALIFICATIONS

Associate Degree in Information Technology or a related field and

Two years of experience providing information technology support to end users.

Experience may be substituted for education on a year for year basis.

DESIRED QUALIFICATIONS

Public sector experience desired.

LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS

• Individuals must pass a background check. Positions assigned to Public Safety require additional background checks, including fingerprinting and/or a polygraph test.
• Must possess and maintain a valid Washington State driver license with acceptable driving record throughout employment.
• Physical Requirements
• The position involves light physical demands, such as exerting up to 40 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. May occasionally need to move boxes/equipment from 5 to 40 pounds.
• Working Conditions
• This position works in an office environment relatively free from unpleasant environmental conditions or hazards.
• Employees in this classification serve on rotating 24-hour on-call.
• Occasional travel between agency buildings/sites, or to pick up materials from vendors may be required.