Senior Manager - Learning Experience Design

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Location: Remote (United States) or Newport News, VA (according to company policy)

Company: Ferguson (Fortune 500)

Position Summary

Provides strategic leadership in AI-enabled instructional design and modern learning approaches to create scalable, learner-centered experiences. Focuses on how learning is designed, delivered, and experienced using AI, digital tools, and evolving methodologies to improve learner engagement, speed to capability, and business impact.

Machine Learning & Artificial Intelligence

Key Responsibilities

AI Strategy & Learning Experience

Develop and implement strategy for using AI (generative and agentic) to enhance learning delivery, content design, and effectiveness
Drive shift from traditional "destination learning" to contextual, in-workflow learning experiences (e.g., embedded in CRM, collaboration tools)
Orchestrate learning platforms, AI tools, and content for seamless learner experience
Partner with HR Technology / HRIS / HR Ops for system connectivity and scalability
Establish governance for learning tools, content platforms, and AI-enabled solutions

AI-Enabled Learning Design & Delivery

Translate emerging AI capabilities into practical use cases for learning creation, delivery, and application
Lead adoption of AI-enabled workflows to improve speed, consistency, and quality
Enable teams to effectively use AI in analysis, design, and development
Identify and scale repeatable approaches that embed learning into day-to-day work

Modernization of Learning Design

Lead evolution from traditional instructional design to modern learning experience design
Establish standards for performance-based, learner-centered design and agile development
Define how modalities (in-person, virtual, on-demand, embedded) drive outcomes
Improve design quality and throughput through consultation, design thinking, modern templates, and tools
Coach and upskill teams on contemporary and AI-enabled practices

Build / Buy / Borrow Strategy

Create frameworks for build, buy, curate, or outsource decisions
Assess vendors and partners for strategic fit, cost, speed, and quality
Manage key vendor relationships aligned to learning experience and content strategy

Measurement & Continuous Improvement

Define success metrics (learner experience, adoption, speed, business application, efficiency)
Work with Academy Impact & Insights counterpart to leverage data and stakeholder feedback
Provide executive-ready updates on progress and impact

Qualifications

7+ years of experience in learning and development, instructional design, digital learning, or related roles
Strong understanding of instructional design, learning experience design, and performance-based learning
Experience applying AI/GenAI to learning (content creation, personalization, workflow integration)
Ability to lead cross-functional initiatives and influence across technical and business stakeholders
Working knowledge of LMS/LXP platforms, with focus on optimizing usage vs. administration
Strong communication and ability to translate complex concepts into practical solutions
Strong leadership skills
Ability to travel occasionally to corporate offices or training opportunities

Compensation & Benefits

Pay Range: $9,875 - $15,800 per month (may vary by location and qualifications)

Machine Learning & Artificial Intelligence

Bonus: Eligible for Bonus or Incentive Plan

Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more

Ferguson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.