Coordinator, Events & Experiences

Job Title: Coordinator, Events & Experiences (Blackhawks Ice Center)

Department: Events & Experiences

Reports To: Director, Events & Experiences

Location: This role is 100% in-office and will work from both the Blackhawks Ice Center and the offices at the United Center.

Hours: General office hours are 9:00 am - 5:00 pm / Monday - Friday. However, this role will be regularly required to work outside of these business hours including nights, weekends, and holidays as the event schedule demands.

Status: Full-time, Exempt

# Direct Reports: None

Compensation: This role is budgeted to receive an annual salary of $50,000

The Chicago Blackhawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.

The Ideal Candidate

A highly organized, client-focused event professional who thrives on logistics, relationships, and making things happen. You are the kind of person who anticipates needs before they arise, communicates proactively with every stakeholder in the room, and takes genuine pride in flawless execution. You understand that a well-run event is a sales tool — and you treat every client touchpoint as an opportunity to build lasting value for Blackhawks Ice Center (BIC).

The Top Shelf

The Coordinator, Events & Experiences BIC will serve as the primary point person for planning and executing small and medium-scale events at Blackhawks Ice Center. Embedded within the broader Blackhawks Entertainment & Events ecosystem, this role will benefit from established infrastructure, training, and best practices while directly supporting the unique programming and client mix at BIC. From corporate tournaments and private parties to space rentals and partner activations, this Coordinator will ensure every event is planned with precision, executed with excellence, and leaves every client eager to return.

How You'll Contribute

Event Planning & Execution

• Serve as the lead coordinator for all small and medium-scale events at BIC, including but not limited to corporate tournaments, private parties, space rentals, partner activations, and community events.
• Own all event logistics from initial booking confirmation through day-of execution and post-event follow-up
• Develop detailed event timelines, run-of-show documents, floorplans, and staffing plans for each event
• Manage event setup and breakdown coordination, ensuring all spaces are prepared and restored to standard
• Own and maintain the master event calendar for the facility.

Client & Stakeholder Relations

• Serve as the primary client contact throughout the planning process, building trust and delivering a best-in-class hospitality experience
• Coordinate with internal teams including American Sports Entertainment Company (ASE), One Off Hospitality, and arena operations to align resources and responsibilities for each event
• Manage relationships with third-party vendors including catering, décor, A/V, and entertainment partners
• Communicate effectively with all arena stakeholders to ensure events are sequenced and executed without conflict

Large-Scale Event Support

• Act as the first point of integration into the broader Blackhawks Entertainment & Events team for large-scale events hosted at BIC (e.g., Blackhawks Hall of Fame, NHL Content Day, 1871 Tech Summit)
• Support the Blackhawks Events & Experience leads with on-site coordination, logistics management, and client liaison responsibilities for marquee events
• Build familiarity with the Blackhawks Events & Experience team’s systems, tools, and workflows to ensure seamless collaboration across the organization

Sales Enablement

• Partner closely with BIC sales leadership to ensure event execution directly supports and reinforces the sales effort at the facility
• Provide post-event recaps and client feedback to inform future sales conversations and renewal opportunities
• Help shape a client experience that positions BIC as the premier private event destination in the Chicago market

Player Stats & Qualifications

• Two (2)+ years of experience in event coordination, venue operations, or hospitality — sports, entertainment, or arena venue experience preferred
• Exceptional organizational skills with the ability to manage multiple events simultaneously across varying scales
• Strong interpersonal and client-facing communication skills; comfortable as the primary point of contact for corporate and private clients
• Experience coordinating with vendors, internal operations teams, and third-party partners
• Proficiency with event management tools, Microsoft Office Suite, and basic project management platforms
• Ability to build and manage detailed run-of-show documents and event timelines
• Willing and able to work evenings, weekends, and holidays consistent with event schedules
• Self-directed and solutions-oriented; comfortable making real-time decisions under pressure
• Passionate about working for a professional sports organization
• Positive, collaborative attitude with a team-first mentality

What It’s Like Working Here

The Chicago Blackhawks experience isn’t just on the ice. Our office, located in the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere where we can celebrate both hockey and each other. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization. Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same – to reimagine the potential of hockey through memorable, inclusive experiences.

Perks And Benefits

Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development. Employer-paid breakfast, lunch, parking, on-site gym and training classes, employee ticket program, and more.

The Team

The Chicago Blackhawks started their journey as one of the NHL’s “Original Six” professional ice hockey teams in 1926. Members of the Central Division in the NHL’s Western Conference and six-time Stanley Cup Champions (1934, 1938, 1961, 2010, 2013, 2015), the team calls the United Center home.

Each day the Team works to uphold our mission to reimagine the potential of hockey. At its core, the team and greater organization uphold its mission through its core values centered around integrity, curiosity, empathy, collaboration, and originality. They are fiercely dedicated to evolving and delivering new and legendary fan experiences and captivating new and diverse audiences, both on and off the ice. As part of their unwavering commitment to drive impact and purpose in the Chicago community, the organization opened the Fifth Third Arena (the team’s official practice facility and community space for youth hockey development), continues to make expansions to the Chicago Blackhawks Foundation, and acquired the AHL team the Rockford IceHogs.

The Chicago Blackhawks continue to grow in its commitments to honor and celebrate Black Hawk's legacy by offering our platforms, making meaningful contributions, collaborating with Native American people, and reimagining ways to support the many Native American people and communities they live amongst and alongside. They engage in this work through their formal partnership with Black Hawk’s ancestral tribe, the Sac and Fox Nation of Oklahoma, which the tribe established with the Chicago Blackhawks in 2021.