Remote Customer Care Representative

We are seeking a remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. The role is suited to individuals who are organized, reliable, and enjoy working directly with people in a structured support capacity. This is a remote position with training provided. Applicants from diverse professional backgrounds who are eager to learn and grow are encouraged; candidates based in Knoxville, Tennessee, and surrounding areas are welcome.

What You’ll Be Doing

• Manage client communications and respond to support requests in a timely and professional manner
• Coordinate schedules and handle appointment-related tasks
• Assist with service updates, follow-ups, and related client outreach
• Maintain accurate records and update systems to reflect client interactions
• Deliver a consistent, professional client experience across channels

What We’re Looking For

• Strong verbal and written communication skills
• Excellent organizational ability and comfort working in a structured, task-based environment
• Attention to detail and the ability to remain responsive under changing demands
• Stable internet connection and a quiet workspace suitable for remote work
• Previous experience in customer service, hospitality, retail, administrative support, or similar roles is a plus