Clinical Service Director

ROLE SUMMARY

The Clinical Services Director is responsible for the management of nursing (clinic and home health services), social work, and rehabilitation services, as well as ongoing clinical guidance and support to the Interdisciplinary Team (IDT). The Clinical Services Director is a member of the leadership team and facilitates collaborative relationships across teams and stakeholders to promote organizational values, team culture, and mission.

DUTIES AND RESPONSIBILITIES

• Responsible for the delivery of high-quality clinic, social work, and rehabilitation services.

• Provide ongoing clinical guidance and support to the IDT, as well as provide back-up planning and facilitation of the IDT meetings as needed.

• Manage nursing (clinic), social work, behavioral health, and rehabilitation operations, including hiring, training, supervising, and mentoring staff, ensuring clear and effective workflows.

• Ensure participants experience smooth care transitions between settings (hospitals, skilled nursing facilities, home, etc.), deploying staff as appropriate and collaborating closely with the Center Director and Medical Director.

• Achieve key performance indicators as outlined in monthly operating reviews and weekly tactical meetings.

• Ensure compliance with relevant regulations (such as ADHC and DHCS), including audit preparation, monitoring non-compliance, and implementing corrective action plans.

• Collaborate with the Medical Director and central support team to ensure the program achieves clinical excellence objectives and key results.

• Collaborate with the Primary Care Provider (PCP) to ensure all orders are carried out as directed.

• In collaboration with the HR Operations Team, manage the implementation of the illness, injury, and prevention program (IIPP).

• Support mission expansion and participate in the intake and enrollment process to ensure prospective participants move through the enrollment process in a timely and effective manner.

• Facilitate open communication and effective problem-solving to support high staff morale and excellent participant experiences.

• Maintain appropriate staff levels and scheduling to ensure safe and effective care.

• Manage department budget.

• Oversee all activities relevant to services furnished, including developing personnel qualifications and assigning personnel.

• Manage direct reports, including hiring, training, supervising, and mentoring.

• Be legally authorized to practice in the position location.

• Act only within the scope of authority to practice.

• Complete all required documentation in a timely and accurate manner.

• Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.

• Follow organizational policies and procedures and participate in any required Quality Improvement activities, staff training, and meetings.

• Communicate regularly with supervisors and the team regarding workload and priorities.

• Complete all mandated training and education in a timely manner.

• Complete all required occupational health screenings as needed.

• Exercise flexibility in performing assignments as business needs evolve.

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education/Training/Certifications

• Graduate of an Accredited School of Nursing; Bachelor of Science in Nursing (BSN) preferred.

• Unencumbered California Registered Nurse (RN) License.

• Valid State Driver’s License with a clean DMV record.

• Copy of recent Vehicle Insurance required.

Skills and Experience

• Minimum of four years’ experience within the last five years in a home health agency, primary care clinic, or health facility, with at least three years in a supervisory capacity.

• Nursing knowledge and skills to treat participants and manage complex clinical needs.

• Highly motivated, self-directed, able to execute tasks in a quickly changing environment and make sound decisions in emergency situations.

• Two years’ supervisory experience with demonstrated ability to mentor and develop team members.

• Ability to process accurate information in a timely manner.

• Excellent leadership, organizational, customer service, and communication skills with seniors, their families, and interdisciplinary team members.

• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects.

• Highly motivated, inspirational leader able to innovatively engage, support, and remove barriers for the team to ensure the team consistently meets established goals.

• Ability to work independently with minimal supervision.

• Demonstrated ability to prioritize in a fast-paced environment.

• Experience and competency working with people from diverse backgrounds and cultures.

• Commitment to unlocking the full potential of vulnerable seniors.

Medical Clearance

• Required that team members have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact. Additional screening may be required as determined by the Medical Director and Human Resources Director to protect participants and the community from communicable disease outbreaks (e.g., COVID-19).

Regulatory Requirements

• Must not be on any exclusion or debarment list from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG (Office of the Inspector General), SAM (System for Award Management), CMS (Centers for Medicare and Medicaid Services), etc.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Work Environment

The team member must be able to work effectively within an interdisciplinary team model, interfacing and collaborating with a wide range of clinical and social services disciplines to manage participants' care. The work setting may include Adult Day Health Centers, primary care clinics, hospitals, emergency departments, and participants' home environments, with moderate noise levels and controlled temperatures.

Physical Requirements

• Requires corrected vision and hearing to normal range.

• Must be able to communicate with all staff, vendors, and clients.

• Requires manual and finger dexterity and eye-hand coordination; the ability to use department equipment.

• Requires lifting/carrying up to 65 lbs. and pushing or pulling 150 lbs. using appropriate body mechanics and equipment, with reasonable accommodation if needed.

Visual, Hearing, and Communication Requirements:

• Requires corrected vision and hearing to normal range, with or without reasonable accommodation.

• Ability to communicate by telephone with participants, customers, vendors, and staff.

Pressure Factors

• Requires working under stressful conditions.

• Working conditions may be noisy and crowded with fluctuating indoor temperatures.

• Moderate pressure to meet scheduled deadlines.

• Potential exposure to verbal aggression by participants and/or their family members, who may have comorbidities such as dementia or mental health challenges.

Environmental Conditions

• May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases, and other conditions common in a healthcare environment.

• May be subjected to unpleasant odors.